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HR Representative

2 months ago

Eden Prairie, United States Kansas City Title Full time
HR Representative

Do you want to assist people in defining and achieving a meaningful career? Bring your human resources talent to HomeServices of America, the nation's largest home ownership services company We are a national company with a wonderful mission - making homeownership dreams come true. We are the parent company for over 40 top-name real estate brokerages and related mortgage, settlement services, insurance and relocation companies. As an affiliate of Berkshire Hathaway, we take pride in our commitment to excellence, ethics and integrity in all we do and have a goal to be a place where everyone feels at home: welcomed, accepted, respected and valued.

Who We Are

HomeServices of America, a Berkshire Hathaway affiliate, is the holding company for top-name real estate brokerages and home ownership services companies from coast-to-coast, including Minnesota market leader Edina Realty. With roots in residential real estate, our family of brokerage, mortgage, title and escrow, third-party relocation, insurance companies and franchise networks comprise an enterprise that garners respect throughout the industry. As our company innovates and positions for the future, we are creating a new shared services organization which will provide exceptional delivery of support services to our entire family of companies.

Our Culture

Teamwork is intrinsic to what we do and why we do it. We are accountable to each other - and support one another. We provide opportunities to grow, learn, add value and thrive - while also achieving new levels of performance. We treat all with appreciation, dignity, and respect. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.

The HR Service Desk Representative serves as the primary point of contact for employees and HR-related inquiries. Reporting to the HR Service Desk Manager, this role involves providing support, information, and assistance on various HR topics, ensuring a high level of customer service and efficient query resolution.

What you'll do

  • Receive and respond to HR-related inquiries from employees through various communication channels, including phone, ticketing, and chat.
  • Guide employees through HR processes, such as onboarding, offboarding, and benefits enrollment.
  • Provide accurate, timely, and personalized information on HR policies, procedures, services, and technology.
  • Collaborate with HR team members to address and escalate complex or specialized inquiries.
  • Maintain accurate records of employee inquiries and case details in the HR service desk system.
  • Collaborate with the HR Service Desk Manager to identify opportunities for process enhancement and automation.
  • Provide feedback on frequently asked questions and recommend updates to HR knowledge resources.
What we look for:
  • Associates degree or equivalent experience.
  • 2-3 years delivering outstanding customer service.
  • Excellent communication and interpersonal skills.
  • Problem-solving and critical thinking abilities.
  • Attention to detail and strong organizational skills.
Preferred Qualifications:
  • Experience in Human Resources
What is in it for You?
  • Opportunities for career growth and advancement.
  • Professional development
  • Team collaboration
  • Great benefits package - including 401K with a match
  • Our new Shared Success Center is now open in Eden Prairie. Our location features many modern amenities, on-site gym, caf, access to onsite parking (covered) and public transit, plus an opportunity for hybrid work arrangements


Equal Employment Opportunity

No agencies please HomeServices does not accept unsolicited resumes from outside agencies. We maintain a small group of preferred agencies that we will use if appropriate. Thank you for your cooperation.