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Full Time Legal Intake Specialist NRH

2 months ago


North Richland Hills, United States Legal Intake Professionals Full time

Immediately hiring Legal Intake Specialists in our North Richland Hills locationAt Legal Intake Professionals, our specialists act as a liaison between our clients and their customers. We primarily service personal injury law firms. Successful candidates will be able to resolve customer issues and handle complaints and inquiries, while maintaining a professional and compassionate demeanor. We strive for the highest levels of customer satisfaction by basing our decisions and performance on what our clients need. We service a diverse clientele, so the ability to speak Spanish is required.Customer service experience is a plus, but not required.This is an in office position.Your job will be receive incoming client calls, follow detailed scripts, fill out intake forms while talking to clients, and receive calls electronically and by live transfer. You will need to set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients.To be successful in this role, you must have:Good verbal and written communication skills, specifically: spelling, grammar, and dictionA professional phone voice that shows customer care and concernActive-listening skills to ensure client information is gathered correctly and fullyThe ability to ask appropriate questionsThe ability to converse with various personalities and to collect pertinent details to determine viability of their claimsAccurate and fast typing skillsPC/Computer skills in a Microsoft Windows environmentA flexible schedule, including nights, weekends, and holidaysA High School Diploma or GED, and must be 18 years of ageThe ability to speak Spanish is a bonusOur benefits for Full Time Employees include:Employee Stock OwnershipFull Medical, Dental, and Vision BenefitsPaid Vacation Traditional 401K with company matchingFree Life Insurance policyLegal AssistanceCompensation: $17 / HourShifts Offered:Full Time - 40 hours2nd shift You must be available to work a Saturday OR Sunday each weekYou must be very punctual with great attendance.Training will last approximately three weeks. Once you have successfully completed training, you will move to your new set schedule.Don't miss out on this opportunity - Apply Today