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Full Time Customer Service Representative NRH

2 months ago

North Richland Hills, United States Map Full time
Customer Service Representative

Are you passionate about helping others and providing exceptional customer experiences?

MAP Communications is seeking dedicated and motivated individuals to join our dynamic customer service team. Inbound Call Center Agents.

As a Customer Service Representative in our call center, you'll play a crucial role in ensuring customer satisfaction by efficiently handling a high volume of inbound calls, providing accurate and timely information, resolving customer inquiries and issues with empathy and efficiency, and utilizing state-of-the-art call center technology. You'll be responsible for greeting callers warmly, actively listening to their concerns, understanding their needs, and providing solutions that meet or exceed their expectations. You'll also need to be able to handle difficult or irate customers with professionalism and composure, always striving to maintain a positive and helpful tone. Accurate data entry skills are critical for success in our business. Your ability to multitask, prioritize tasks, and work efficiently under pressure will be essential in this fast-paced environment.

**We're seeking candidates who are skilled communicators, both verbally and in writing, and have a positive attitude. They should be proficient in English, comfortable working in a Windows environment, and able to type at least 35 words per minute. Bilingual English/Spanish is a plus but not required.

As a Full-Time Employee, you'll enjoy:
  • Competitive hourly rate of $17/hour
  • Comprehensive benefits package including medical, dental, and vision insurance
  • Paid vacation
  • 401k with company match
  • Employee stock ownership
  • Free life insurance
  • Legal assistance
Shifts:
  • Full-Time - 40 hours per week, 10-hour shifts
  • Various shifts available
  • Consistent schedule after training
  • Must be available to work one weekend day per week (Saturday or Sunday)

Training will last approximately one week, during which you will learn about our company, products, and services, as well as our customer service policies and procedures. In the second week, you will transition to your assigned schedule and begin handling calls.

Join our team and make a difference