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Front Desk Receptionist

3 months ago

Belleville, United States Heartland Women's Health Full time
Heartland is expanding its services to provide urgent care needs for all women We're seeking an experienced Front Desk Receptionist to join our team and help provide the best clinical care to the community
This role will be based strictly in the office and will require working a flexible schedule. If you're seeking a role where you can build out a new office, are innovative, and looking to deliver the best clinical care this role is for you

Job Responsibilities:
  • Greet patients and other visitors when they arrive in a prompt, courteous and helpful manner.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Has patient complete the "Patient Information Packet" which includes but is not limited to the following forms: "agree to pay", "HIPAA form", "Demographic form", "Consent for the Use or Disclosure of Protected Health Information" form.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
Requirements and Qualifications
  • High school diploma or equivalent
  • Completion of a certificate program in the medical field preferred
  • 1+ years of experience working as an administrative assistant or in a relevant role.
  • Familiar with medical terminology, body systems, anatomy, physiology and concepts of disease.
  • Excellent organizational and time management skills
  • Punctuality and excellent attendance is required.
About Heartland Women's Healthcare:

Heartland Women's Healthcare, an Advantia Health coordinates convenient personalized healthcare for all women in all stages of life utilizing innovative technology within a warm and welcoming environment. Our team of Doctors, Certified Nurse Midwives and Nurse Practitioners offer a full range of obstetric and gynecologic services through our multiple offices located throughout Southern Illinois, Poplar Bluff and St. Louis, Missouri.

Learn more at: www.usaobgyn.com.

Benefits:
  • Competitive Compensation
  • Medical, Health, Dental, and Vision Insurance
  • 401k Contribution
  • Paid holidays/CME/PTO

Please Note: COVID-19 Vaccination or an approved request for accommodation is required as a condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.