Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities
- Customer Service: Greet members, prospective members, and guests, providing a superior level of customer service and ensuring a positive member experience.
- Front Desk Operations: Handle all front desk-related activities, including facilitating updates to member accounts and responding to member inquiries in a timely and professional manner.
- Account Management: Assist in maintaining the accuracy and integrity of member accounts, ensuring that all information is up-to-date and accurate.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring that all areas are tidy and well-maintained.
Requirements
- Customer Service Background: A customer service background is preferred, with a passion for delivering exceptional customer experiences.
- Basic Computer Proficiency: Basic computer proficiency is required, with the ability to navigate our membership software and other systems.
- Fitness and Health: A passion for fitness and health is essential, with a desire to support our members in achieving their fitness goals.
- Communication Skills: Excellent communication skills are required, with the ability to interact with members and colleagues in a positive and professional manner.
- Physical Demands: The ability to stand and walk for long periods, as well as occasional lifting of up to 50 pounds, is required.
What We Offer
- Competitive Compensation: A competitive salary and benefits package is offered, including opportunities for career growth and development.
- Supportive Team Environment: A supportive team environment is provided, with opportunities to work with a dynamic and motivated team.
- Opportunities for Advancement: Opportunities for advancement are available, with a clear path for career progression.
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