Access Services Representative 3
4 months ago
**JOB SUMMARY**
The Access Services Representative 3 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. This position provides help on special projects, account maintenance, and reports; serves as a mentor and / or trainer to other employees; and may be accountable for covering supervisory assignments as necessary.
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
+ Knows the patient flow processes in each area.
+ Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
+ Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.
+ Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts. Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
+ Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable.
+ Adheres to compliance with regard to order validation, cash policy requirements, Government Payor requirements and patient safety requirements for appropriate patient identification.
+ Relying on assignment, may be accountable for performing cashiering responsibilities according to established policies and procedures and /or verification of all cash deposits.
+ Conducts quality audits, provides help on special projects, account maintenance and reports.
+ Functions as a super-user, formal trainer and subject matter expert of the department. Monitors daily workflows and notifies management of trends. Communicates trends and monitors work flow for an optimum patient experience. Relying on assignment, may serve in an interim position covering supervisory assignments
**KEY SUCCESS FACTORS**
+ 2 year of healthcare or customer service experience or education equivalency required.
+ Proven ability to problem-solve, perform critical thinking.
+ Proven to have good listening and communication skills, and professional telephone etiquette.
+ Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
+ Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
+ Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
+ Excellent data entry, numeric, typing and computer navigational skills.
+ Basic computer skills and Microsoft Office.
**BENEFITS**
Our competitive benefits package includes the following
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**QUALIFICATIONS**
+ EDUCATION - Associate's or 2 years of work experience above the minimum qualification
+ EXPERIENCE - 2 Years of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
-
Access Services Representative 3
3 weeks ago
Woodway, Texas, United States Baylor Scott & White Healthcare Full timeJob SummaryThe Access Services Representative 3 plays a critical role in ensuring seamless patient registration and financial clearance processes. This position requires strong communication and problem-solving skills to effectively interact with patients, families, and healthcare teams.Key ResponsibilitiesConduct thorough patient interviews to obtain...
-
Woodway, United States Baylor Scott & White Healthcare Full timeJOB SUMMARY The Access Services Representative 3 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. This position provides help on special projects, account maintenance, and reports; serves as a mentor and / or...
-
Access Services Representative
1 month ago
Woodway, Texas, United States Baylor Scott & White Healthcare Full time{"title": "Access Services Representative", "description": "Job SummaryThe Access Services Representative plays a critical role in ensuring seamless patient registration and financial clearance processes. This position requires strong communication and interpersonal skills to effectively interact with patients, families, and healthcare teams.Key...
-
Access Services Representative
3 weeks ago
Woodway, Texas, United States Baylor Scott & White Healthcare Full timeJob SummaryThe Access Services Representative is responsible for obtaining current and accurate demographics and insurance information to register patients, verify insurance benefits, and negotiate and collect patient financial responsibilities.Key ResponsibilitiesConduct patient interviews to obtain demographic and financial data for registration, insurance...
-
Patient Access Representative
1 month ago
Woodway, United States Ascension Full timeDetails Department: Rehab AdministrationSchedule: PRNHospital: Ascension ProvidenceLocation: Waco, TXBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement...
-
Customer Service Representative
1 week ago
Woodway, Texas, United States Amplifon Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Miracle-Ear. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support through inbound and outbound calls.Responsibilities:Manage inbound calls for customers looking to make an...
-
Customer Service Representative
1 week ago
Woodway, Texas, United States U-Haul Full timeCustomer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Key Responsibilities:Assist customers with U-Haul products and...
-
Customer Service Representative
3 weeks ago
Woodway, Texas, United States Amplifon Full timeAbout the RoleWe're seeking a highly skilled and passionate Customer Service Representative to join our team at Miracle-Ear. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesManage inbound calls from customers seeking appointments at our...
-
Medical Client Service Representative
2 weeks ago
Woodway, Texas, United States Baylor Scott & White Healthcare Full timeJob SummaryThe Access Services Representative 1 plays a vital role in ensuring seamless patient registration and insurance verification processes. This position requires excellent communication and interpersonal skills to effectively interact with patients, families, and healthcare teams.Key ResponsibilitiesConduct patient interviews to obtain demographic...
-
Service Sales Representative
1 month ago
Woodway, Texas, United States TalentSphere Staffing Solutions Full timeJob Title: Service Sales RepresentativeWe are seeking a highly motivated and experienced Service Sales Representative to join our team at TalentSphere Staffing Solutions. As a Service Sales Representative, you will be responsible for developing and managing accounts in an assigned territory, leveraging referrals, prospecting, and networking.Key...
-
Service Sales Representative
1 week ago
Woodway, Washington, United States TalentSphere Staffing Solutions Full timeService Sales Representative Job DescriptionWe are seeking a skilled Service Sales Representative to join our client, a prominent full-service roofing and exterior services provider, in Waco, TX. As a Service Sales Representative, you will be responsible for developing and managing accounts in an assigned territory, leveraging referrals, prospecting, and...
-
Customer Service Representative
2 weeks ago
Woodway, Texas, United States Amplifon Full timeCustomer Service RepresentativeWe're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Manage inbound calls and respond to customer inquiries in a timely and professional...
-
Customer Service Representative
3 weeks ago
Woodway, Texas, United States City of Waco Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the City of Waco. As a key member of our Water Utilities Office, you will be responsible for providing exceptional customer service to our clients, processing new customers, payments, and service requests, and resolving customer service issues...
-
Customer Service Representative
2 weeks ago
Woodway, Texas, United States Jimmy John's Full timeWe are seeking a highly motivated and enthusiastic individual to join our team at Jimmy John's as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating cash registers, and preparing high-quality sandwiches to our customers.Key Responsibilities:Greets customers, takes...
-
Customer Service Representative
2 weeks ago
Woodway, Texas, United States The Polian Agency Full timeCustomer Service Representative Job DescriptionAt The Polian Agency, we are seeking a motivated and dynamic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities: Process customer policy change requests...
-
Service Sales Representative
2 weeks ago
Woodway, Texas, United States TalentSphere Staffing Solutions Full timeAre you a sales professional with a passion for commercial roofing and exterior services? We are seeking a Service Sales Representative to join our client's rapidly growing team in Waco, TX.In this role, you will be responsible for developing and managing accounts in an assigned territory, leveraging referrals, prospecting, and networking. You will also play...
-
Water Utility Service Representative
3 weeks ago
Woodway, Texas, United States City of Waco Full timeJob SummaryWe are seeking a highly skilled and customer-focused Water Utility Service Representative to join our team. As a key member of our Water Department, you will be responsible for providing exceptional customer service to our clients, processing new customers, payments, and service requests, and resolving customer service issues in a timely and...
-
Sales Representative/Front Desk
3 weeks ago
Woodway, Texas, United States Club Pilates Full timeJob Title: Sales Representative/Front DeskCompany Overview:Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.Job Summary:The Sales Representative/Front Desk is responsible for providing exceptional customer service to members and potential members, assisting the General Manager...
-
Medication Access Coordinator
3 weeks ago
Woodway, Texas, United States Baylor Scott & White Health Full time**Job Summary**Baylor Scott & White Health is seeking a skilled Medication Access Specialist to coordinate with providers and local pharmacies to assist in the technical aspects of medication distribution and related functions for improving patient care.**Key Responsibilities**Work as a patient liaison between the pharmacy and clinic providers to receive and...
-
Sales Representative
3 weeks ago
Woodway, Texas, United States Astound Broadband Powered by Grande Full timeUnlock Your Earning Potential as a Direct Sales RepresentativeJoin Astound Broadband Powered by Grande in Waco, Texas, and discover a dynamic opportunity to represent our organization in the greater Waco market.This is a face-to-face and door-to-door position that requires a motivated, self-starter with excellent communication and relationship-building...
