Customer Service Advocate

4 months ago

Woodway, United States Amplifon Full time
Job Description

We're looking for driven individuals who are passionate about helping others to join our growing team as Customer Service Representatives

As a Customer Service Representative, you are the customer's first point of contact, whether you're connecting through inbound or outbound calls. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in a call center setting orthe customer service industry would be a good fit for this role, experience in the healthcare industry is a plus. Overall, we're seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to multitask in a fast-paced, call center environment.

Responsibilities:
  • Manage inbound calls for customers looking to make an appointment in one of our clinics.
  • Successfully complete marketing campaigns to existing and prospective customers through outbound calling, aiming to schedule qualified appointments for Hearing Care Professional.
  • Resolve customer issues in a timely manner, which may require research and follow up.
  • Update customer records as appropriate to ensure accurate files are maintained.
  • Educate patients on Miracle-Ear programs and services.
  • Ensure adherence to all HIPAA (Health Insurance Portability and Accountability) regulations.
Ideal Candidate:
  • Excellent computer, phone, and systems skills
  • Superior communication skills
  • Effective organizational skills
  • Exceptional customer service skills
  • The ability to multi-task in a fast-paced environment
  • Ability and desire to use a script
  • Prior experience in a call center or telemarketing environment a plus
What we offer:
  • $14-$15/hour + incentives
  • Hours to start are Monday-Friday, 10am-7pm, 1 Saturday required a month
  • Opportunities for growth within the department and company
  • Health Insurance: Medical, dental, vision
  • Paid Time Off, Paid Holidays & 401K Plan

About us:

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer's quality of life.

At Miracle-Ear, you'll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, MN, and Waco, TX, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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