Technical Client Service Rep

2 weeks ago


Mission, United States Tech Providers Full time
Role : Technical Client Service Rep
Location: Remote  
Duration: 6+ Months (Contract)
 
Job description:
Specific responsibilities:
  • As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences
  • Exhibit personal responsibility, accountability, and teamwork.
  • Troubleshoot difficult problems with either the customer’s configuration, our software, or other vendor integration points.
  • Provide one-on-one training to new and existing customers as needed while working on support tickets.
  • Identify and resolve issues that prevent users from utilizing our software.
  • Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status.
  • Maintain strong working knowledge of released products.
  • Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
  • Job Requirements:
  • Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs)
  • Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
  • Must have excellent written and verbal communication skills.

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