Technical Customer Care Specialist
3 weeks ago
Location: REMOTE
Expected Duration of Project: 4+ month contract
General Description:
This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position.
As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues.
Demonstrate strong interpersonal and communication skills, while working with diverse audiences.
Exhibit personal responsibility, accountability, and teamwork.
Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points.
Provide one-on-one training to new and existing customers as needed while working on support tickets.
Identify and resolve issues that prevent users from utilizing our software.
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