Technical Customer Care Specialist I

4 weeks ago

Mission, United States Ampcus Full time

100 % Remote Role

This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position.

Specific Responsibilities:
• s a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues
• Demonstrate strong interpersonal and communication skills, while working with diverse audiences
• Exhibit personal responsibility, accountability, and teamwork
• Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points
• Provide one-on-one training to new and existing customers as needed while working on support tickets
• Identify and resolve issues that prevent users from utilizing our software
• Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
• Maintain strong working knowledge of released products
• Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed

Required Qualifications:
• Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs). Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed
• Must have excellent written and verbal communication skills

Education Required:
• High School Diploma or GED

Preferred Qualifications:
• bility to analyze, troubleshoot, and document issues related to system performance and functionality
• Experience supporting online products and services
• Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc.
• Experience supporting mobile devices such as IOS and Android

Preferred Education:
• College degree preferred; at a minimum Associates Degree or Technical Certification required or commensurate work experience.

COMPETENCIES FOR SUCCESS:
• Excellent oral and written communication skills.
• Requires attention to detail and the ability to adapt to change.
• bility to accurately facilitate communication between the customer description and the written word in the CRM ticketing system.

Additional Information:
• Will the candidate work remote/onsite: Remote
• If remote, can they be non-local: Can be non-local- open to candidates anywhere in US
• Target Years of Exp: No Target Years.

Top 5 Must Haves:
• Customer Service,
• High School Diploma/GED
• Strong Written and Verbal Communication Skills
• cute Attention to Detail
• bility to Adapt to Change
If you wish to apply for this role email your resume at Natalie.pereira@ampcus.com

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