Current jobs related to Junior Help Desk Representative - Falls Church - Cognosante

  • Help Desk Specialist

    3 weeks ago

    Falls Church, Virginia, United States ManTech Full time

    Job SummaryManTech International Corporation is seeking a skilled Help Desk Specialist to join our team in Falls Church, VA. As a Help Desk Specialist, you will be responsible for providing technical support to end-users on hardware, software, and network-related problems, questions, and use. You will also be responsible for troubleshooting and resolving...

  • Help Desk Support Technician

    4 months ago

    Falls Church, United States Twinn Intelligence Group Full time

    Twinn is seeking a seasoned Help Desk Support Tech to join their team in the Tyson's Corner area of Virginia.  Work schedule: M-F, 10am - 6pm.  *** TS/SCI w Poly needed to begin work.***  • Experience providing Tier 1 and Tier 2 IT support on IT secure and unsecure systems and networks. • Experience interacting with service providers to resolve IT...

  • Help Desk Support Specialist

    3 weeks ago

    Falls Church, Virginia, United States Twinn Intelligence Group Full time

    Twinn Intelligence Group is seeking a seasoned Help Desk Support Technician to join their team in the Tyson's Corner area of Virginia.Work Schedule: Monday through Friday, 10am to 6pm.TS/SCI w Poly Required:Provide Tier 1 and Tier 2 IT support on secure and unsecure systems and networks.Interact with service providers to resolve IT system, connectivity, and...

  • Front Desk Representative

    6 months ago

    Falls Church, United States Advantia Health Full time

    Reiter, Hill & Johnson is seeking a full-time Front Desk Representative for our Falls Church location! This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill & Johnson has 3 office locations in Chevy Chase, MD, Falls...

  • Help Desk CSR

    4 weeks ago

    Wichita Falls, United States NRTC Full time

    Help Desk Customer Support Representative Department: Help Desk Reports to: Customer Service Manager Hours: 11:00am - 8:00pm (40 hours) The Help Desk Customer Support Representative will work closely with our Reseller's direct customer base in assisting them with any concerns they may have regarding activation assistance, ordering, network issues, device...

  • IT Help Desk Manager MSP

    1 month ago

    Tinton Falls, United States SAFENET SOLUTIONS LLC Full time

    Benefits: Bonus based on performance Dental insurance Health insurance Paid time off Training & development Vision insurance Job Summary Dynamic NJ based MSP seeking experienced Help Desk Manager to fill a new management position supporting and guiding a highly dedicated Help Desk team, deliver exceptional network and systems solutions to our clients. The...

  • IT Help Desk Manager MSP

    4 weeks ago

    Tinton Falls, New Jersey, United States SAFENET SOLUTIONS LLC Full time

    Job SummarySafenet Solutions LLC is seeking an experienced Help Desk Manager to join our dynamic team. As a key member of our MSP, you will be responsible for managing the performance, productivity, and technical standards of our Help Desk team. Your primary goal will be to ensure we meet and exceed Service Level commitments for client end-user technical...

  • IT Help Desk Manager MSP

    4 weeks ago

    Tinton Falls, New Jersey, United States SAFENET SOLUTIONS LLC Full time

    Job SummarySafenet Solutions LLC is seeking an experienced IT Help Desk Manager to join our team. As a key member of our technical operations team, you will be responsible for managing the performance, productivity, and technical standards of our Help Desk team.Key ResponsibilitiesManage the Help Desk team to ensure exceptional network and systems solutions...

  • Help Desk Technician

    1 month ago

    Falls Church, Virginia, United States IntelliDyne Full time

    Job SummaryWe are seeking a highly skilled and experienced Deskside Technician to join our team at IntelliDyne. As a Deskside Technician, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide daily technical support and assistance...

  • IT Help Desk Manager MSP

    3 weeks ago

    Tinton Falls, New Jersey, United States SAFENET SOLUTIONS LLC Full time

    Job SummarySafenet Solutions LLC is seeking an experienced Help Desk Manager to join our team. The successful candidate will be responsible for managing the performance, productivity, technical standards, and technical execution of the Help Desk team.Key ResponsibilitiesManage the performance and productivity of the Help Desk teamEnsure technical standards...

  • Front Desk Representative

    3 weeks ago

    Falls Church, Virginia, United States Marriott Full time

    Job SummaryWe are seeking a skilled Front Desk Agent to join our team at the Falls Church Marriott Fairview Park. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring a smooth and memorable stay.Key Responsibilities:Process operational needs and address guest requests in a timely and professional...

  • Help Desk Coordinator

    4 weeks ago

    Sioux Falls, South Dakota, United States Premier, Inc. Full time

    About the RoleThe Help Desk Coordinator plays a vital role in providing exceptional support to internal customers. This position involves answering inbound support calls, working with customers to define and document incident scope, researching and troubleshooting issues to achieve first call resolution or escalating incidents when necessary. The Help Desk...

  • Help Desk Technician

    3 weeks ago

    Wichita Falls, Texas, United States Kansas Employer Full time

    Job SummaryWe are seeking a skilled Help Desk Technician to join our team at Friends University in Wichita, Kansas. As a Help Desk Technician, you will be the first point of contact for Information Technology and Educational Technology customer questions, problems, and requests.Key ResponsibilitiesUse incident management software to track, correct, and...

  • SAP Financial Analyst

    4 weeks ago

    Falls Church, Virginia, United States IT Partners Full time

    Job Title: SAP Financial Analyst - JuniorWe are seeking a highly motivated and detail-oriented SAP Financial Analyst - Junior to join our team at IT Partners.Key Responsibilities:Apply analytical skills in areas such as HR, medical, finance, procurement, and materiel management.Validate requirements to improve systems, programs, and applications.Must be a...

  • Help Desk Support Specialist

    3 weeks ago

    Wichita Falls, Texas, United States Hall's Culligan Water Full time

    Hall's Culligan Water is seeking a skilled Help Desk Technician to join our Corporate Team in Wichita. The primary responsibilities of this role include providing technical support for all employees' software, hardware, and connectivity issues.The ideal candidate must be able to communicate effectively with employees to gather detailed information about...

  • Help Desk Coordinator

    3 weeks ago

    Sioux Falls, South Dakota, United States Premier, Inc. Full time

    About the RoleThe Help Desk Coordinator plays a vital role in providing exceptional customer service to internal customers. This position involves answering inbound support calls, working with customers to define and document incident scope, researching and troubleshooting issues to achieve first call resolution or escalating incidents when...

  • Help Desk Support Specialist

    4 weeks ago

    Park Falls, United States Marshfield Clinic Health System (MCHS) Full time

    Job Summary:The Help Desk Analyst I provides technical support to end-users via phone, resolving issues related to hardware, software, and applications. This role involves evaluating user needs, coordinating with IS personnel, and maintaining Help Desk software to track and direct trouble calls.Work Schedule:Monday to Friday, 10:30 am to 7:00...

  • Help Desk Coordinator

    3 weeks ago

    Sioux Falls, South Dakota, United States Premier, Inc. Full time

    About the RoleThe Help Desk Coordinator is responsible for providing technical support to internal customers, answering inbound support calls, and working with internal teams to define and document incident scope. The ideal candidate will have excellent communication skills, be able to troubleshoot issues, and have a strong understanding of IT systems and...

  • Help Desk Technician II

    4 weeks ago

    Wichita Falls, Texas, United States Hall's Culligan Water Full time

    Job Title: Help Desk Technician IIHall's Culligan Water is seeking a skilled Help Desk Technician II to join our Corporate Team in Wichita. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Monitor and respond to requests received through the IT helpdeskProvide...

  • Hotel Front Desk Representative

    4 weeks ago

    Sioux Falls, South Dakota, United States Staybridge Suites Empire Mall Full time

    Hotel Front Desk Representative Job SummaryWe are seeking a friendly and organized Hotel Front Desk Representative to join our team at Staybridge Suites Empire Mall in Sioux Falls, SD.Key Responsibilities:Greet guests with a warm and welcoming attitudeCheck guests in and out of the hotel promptly and efficientlyAnswer phone calls and respond to guest...

Junior Help Desk Representative

2 months ago

Falls Church, United States Cognosante Full time
Security Clearance required:
Public Trust

Do you want to make a difference?
Cognosante employees are passionate about improving people's lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team
Cognosante is on a mission to transform our country's healthcare and national security systems. With our health and security-focused
solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens.
From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving
government services forward with transformation and innovation. Learn how we are making a difference in people's lives today

What is the position?
The Federally Facilitated Marketplace (FFM) Email Help Desk representative shall provide multi-tiered email support for agents and brokers
within the Marketplace. The Help Desk Representative is responsible for resolving Marketplace agent/broker related questions on behalf of
the Centers for Medicaid and Medicare Services (CMS). Representatives shall have an understanding all Agent Broker Help Desk processes,
an Agent Broker's journey through registration, training, the consumer enrollment process, and the roles and importance of Agent Brokers in
the Marketplace, in order to resolve inquiries within a timely manner. It is expected that the Help Desk Representative perform all duties and
responsibilities in a professional manner and meet timeliness and accuracy requirements established by Cognosante.

What will I get to do?
The FFM Agent Broker Email Help Desk provides the Agent Broker, Small Business, and Assister community with support in the following areas:
  • General enrollment and compensation questions
  • Manual identity proofing/Experian issues
  • Escalated general registration and training questions
  • Agent/Broker Registration Completion List issues
  • Find Local Help questions
  • Help On Demand participation instructions or questions
  • Reported concerns that a consumer or another agent or broker has engaged in fraud or abusive conduct
  • Complex consumer application issues
What qualifications do I need?
  • Associates degree and 4 years relevant experience or 6 years relevant experience
  • Ability to pass an FBI/ National Security background check and obtain a Certificate of Public Trust.
  • Must be a US citizen or possess a valid VISA and Form I-797 (unexpired).
  • Must have lived in the US for 3 of the past 5 years.
  • Ability to work flexible hours including evening and weekend shifts, if required.
What additional characteristics will help me thrive?
  • Experience with the ServiceNow (SNOW)
  • Experience with the Federally Facilitated Marketplace (FFM)
  • Experience documenting new processes and maintenance of existing processes
  • Experience working with government officials, IT vendors or stakeholders
  • An active certificate of public trust and RSA token or PIV card issued by CMS
  • Ability and desire to work independently
  • Experience with PC desktop hardware usage (3 monitors, accessories, and Virtual Machine VM utilization. Aptitude for learning and utilizing various software tools as needed (Customer Resolution Management CRM systems, Office365 Suite (Outlook, Word, Excel, PowerPoint, Teams, and SharePoint)
  • Ability to research, review, and comprehend technical data
  • Ability to manage priorities and tasks in a changing environment
  • Spanish bi-lingual a plus
What We Offer

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:
  • Ensure optimal health and productivity of our employees
  • Support employee retention and attraction
  • Provide work/life balance to ensure our employees succeed inside and outside of the office


Compensation

$19.12 - $27.32

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante's total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com