IT Help Desk Manager MSP

11 hours ago


Tinton Falls, United States SAFENET SOLUTIONS LLC Full time

Benefits:

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job Summary

Dynamic NJ based MSP seeking experienced Help Desk Manager to fill a new management position supporting and guiding a highly dedicated Help Desk team, deliver exceptional network and systems solutions to our clients. The successful candidate will be responsible for managing the performance, productivity, technical standards, and technical execution of the team. This person will have experience supporting small to medium-sized Microsoft environments and have a strong, defined networking background. The primary goals of the IT Help Desk Manager (MSP) will ensure we meet/exceed Service Level commitments for client end-user technical support, and overall successful management of client networks. The Help Desk Manager will be comfortable stepping in as an escalation point, developing focused agendas as necessary to disseminate pertinent technical and client information to the team.

IT Help Desk Manager (MSP) – Manager and hands on qualifications

Experience with Windows server infrastructure including experience with Active Directory, Windows Server, Office 365 & Azure

VMWare / Hyper V

Remote Desktop, DNS, Group Policy

TCP/IP Networking, Firewalls, VPNs

RMM Tools (SolarWinds, Kaseya, Labtech, AutoTask)

Windows Server OS Management and Patch Management

General IT Infrastructure – server, cloud and networking

Experience defining processes and operations

Experience participating in designing, building and managing help desk implementations

Experience preparing technical system operation reports

Experience planning, implementing, and reviewing processes for new technologies

Will have evident communication and customer service skills

3+ years of experience in a fast-paced Help Desk role is preferred

3+ years management experience is preferred

Will demonstrate superior analytical, planning, organizational, and problem-solving skills

Will have solid technical background with ability to communicate to non-technical staff

Can multi-task and be an organized self-starter in a fast past environment

Will demonstrate the ability to lead and inspire team members

Ability to pick up new technology quickly with minimal guidance

Strong character behaviors include honesty, integrity, and transparency

Ability to follow policy, procedure, and regulatory requirements

Applicant must have reliable transportation and valid driver’s license



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