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Help Desk Technician II

1 month ago

Wichita Falls, Texas, United States Hall's Culligan Water Full time
Job Title: Help Desk Technician II

Hall's Culligan Water is seeking a skilled Help Desk Technician II to join our Corporate Team in Wichita. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities:
  • Monitor and respond to requests received through the IT helpdesk
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to customer queries by phone and email
  • Ask questions to determine the nature of the problem
  • Walk employees through the problem-solving process
  • Create step-by-step training material with screenshots for employees
  • Train computer users
  • Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
  • Document internal procedures
  • Maintain daily performance of computer systems
  • Ask educated questions and listen to customers to determine the root cause of issues
  • Work through the problem-solving process with users
  • Run diagnostic programs to resolve problems
  • Report significant and recurring issues to the Systems Administrator
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Collect feedback to determine patterns and issues
  • Configure and setup new computers for users
  • Install, modify, and repair computer hardware and software
  • Follow up with customers to ensure the issue has been resolved
  • Gain feedback from customers about computer usage
  • Assist the Systems Administrator with special projects involving various IT tasks
  • Assist with Programming and Scripting custom applications required to resolve technical issues
  • Perform various weekly tasks such as verify antivirus server functionality and update status
Qualifications:
  • Minimum of 1-3 years of IT Support Experience

Hall's Culligan Water is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.