Helpdesk Support Specialist Albuquerque

2 months ago


Albuquerque, United States Respec Full time

**Albuquerque, NM**

**Type**

Full Time

**Experience**

Entry Level

RESPEC is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer, which includes equal pay for men and women. All information or testing, family and medical leave, protected veteran status, or any other characteristic is protected by law. Our Affirmative Action Plan for individuals with Disabilities and Protected Veterans are available upon request to any applicant during normal business hours. Pre-employment background check and drug screens are required for all positions.

**Helpdesk Support Specialist**

**Albuquerque, NM - DTS - IHS SESS Contract**

RESPEC, an integrated consulting and services company that provides clients with high-quality technical and advisory services covering a variety of industries, seeks a Help Desk Service Specialist.

**Position Description:**

The Helpdesk Service Specialist is responsible for providing administrative helpdesk support and ensuring that the clients Service Level Agreements are met. The successful candidate will work primarily under the direction of the client project manager(s) responsible for helpdesk ticket triage and management.

**Responsibilities include but are not limited to the following:**

* Serve as the primary helpdesk service specialist for a large suite of software applications

* Work closely with the client to ensure that processes are understood, and expectations are met

* Ensure that help-desk tickets are triaged and managed according to processes provided by the client

* Set up and host on-line meetings between customers and developers to facilitate ticket resolution

* Provide support on additional projects as assigned by client.

**Qualifications:**

* High school diploma or equivalent

* Minimum of 3-5 years previous helpdesk experience

* Ability to obtain Public Trust Security Clearance

* Literate in computer programs (i.e., Microsoft Office 365 and Microsoft Office Suite, Microsoft SharePoint, Microsoft Azure DevOps)

* Experience with ServiceNow preferred

* Effective time management

* Excellent organizational skills

* Excellent communication skills

* Attention to detail

* Team player who can also work independently and demonstrates initiative

* Technical writing experience is preferred. Ability to write helpdesk process guides is required.

**Compensation:** Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package that consists of medical, vision, dental, holidays, paid leave, 401(k) Plan, Employee Stock Ownership Plan (ESOP), continuing education, and professional societies. RESPEC is a 100% employee-owned company and employees are eligible for participation in the ESOP after a qualifying period.

**Interviews:** Interviews will be by appointment only.



  • Albuquerque, United States Thrive Pet Healthcare Specialists - Albuquerque Full time

    Description Position at Thrive Pet Healthcare Specialists - Albuquerque Thrive Pet Healthcare Specialist- Albuquerque is currently seeking a full-time, ER Veterinarian to join our team. OUR PRACTICE You'll feel the warmth and openness of a unique clinic while having the opportunity and security of a united network that has your back. Our team consists of...


  • Albuquerque, New Mexico, United States Albuquerque Public Schools Full time

    Job Overview:We are seeking a committed individual to serve as a Classroom Support Specialist within Albuquerque Public Schools. This position entails collaborating with educators and students to enhance the educational experience through effective support in various classroom functions. The successful candidate should possess strong communication abilities,...


  • Albuquerque, New Mexico, United States City of Albuquerque, NM Full time

    Salary: $45, $47,964.80 Annually Location: Albuquerque, NM Job Type: Full Time Department: Police Division: PD-Criminal Investigations Position SummaryAs a Victim Support Specialist, you will provide essential services and advocacy for individuals affected by violent crimes and their families. This role involves collaborating closely with the Albuquerque...


  • Albuquerque, New Mexico, United States Home Care Assistance of Albuquerque Full time

    Position OverviewWe are in search of dedicated individuals who are passionate about improving the quality of life for our clients. At Home Care Assistance of Albuquerque, we invite you to embrace the fulfilling role of a Live-In Support Specialist, where each day offers a chance to positively impact the lives of those in need. Joining our esteemed team means...


  • Albuquerque, New Mexico, United States Morada Albuquerque Full time

    Become a Valued Member of Morada AlbuquerqueAt Morada Albuquerque, part of the esteemed Discovery Senior Living network, we pride ourselves on managing exceptional senior living communities across various locations. We are currently seeking dedicated Caregivers to enhance our team.Why Join Us?Attractive compensation packagesFlexible work...


  • Albuquerque, New Mexico, United States Albuquerque Academy Full time

    Position OverviewThe Albuquerque Academy is seeking dedicated individuals for the role of Custodian and Special Event Support. This position is crucial in maintaining the cleanliness and functionality of our facilities while providing support during various events.Key ResponsibilitiesEnsure the cleanliness and upkeep of all facilities.Assist in the...


  • Albuquerque, New Mexico, United States City of Albuquerque, NM Full time

    Salary: $45, $47,964.80 Annually Location: Albuquerque, NM Job Type: Full Time Department: Police Division: PD-Criminal Investigations Position SummaryAs a vital member of the Albuquerque Police Department, the role of the Victim Advocate is to deliver essential services and support to individuals affected by violent crimes and their families. This position...


  • Albuquerque, New Mexico, United States Menaul School Albuquerque Full time

    Facilities Maintenance Specialist Position at Menaul School AlbuquerqueMenaul School Albuquerque is currently in search of a dedicated full-time Facilities Maintenance Specialist to enhance their team. In this role, you will be tasked with ensuring cleanliness and orderliness across the educational premises. Your responsibilities will encompass various...


  • Albuquerque, New Mexico, United States City of Albuquerque, NM Full time

    Salary: $45, $47,964.80 Annually Location: Albuquerque, NM Job Type: Full Time Department: Police Division: PD-Criminal Investigations Position SummaryAs a vital member of the Albuquerque Police Department, the Violent Crime Support Coordinator provides essential services and advocacy for individuals affected by violent crimes and their families. This role...


  • Albuquerque, New Mexico, United States Morada Albuquerque Full time

    Job OverviewMorada Albuquerque is dedicated to providing exceptional living experiences in our vibrant community. We are currently seeking a Server to enhance our dining services and ensure a pleasant atmosphere for our residents.Key Responsibilities:Employs appropriate food handling and service techniques.Records meal and beverage orders, delivering them...


  • Albuquerque, New Mexico, United States Albuquerque Housing Authority Full time

    Job OverviewThe leading housing authority in New Mexico is seeking a motivated, detail-oriented individual who is passionate about making a positive impact and values teamwork in a dynamic office environment.Position: Property Management Assistant within the Asset Management DivisionCompensation: Hourly wage ranges from $17.64 to $21.69 ($36,695 to $45,130...


  • Albuquerque, New Mexico, United States Pregenzer Baysinger Wideman & Sale Full time

    Job OverviewLegal Support Specialist:Pregenzer Baysinger Wideman & Sale, P.C. is in search of a dedicated LEGAL SUPPORT SPECIALIST to join their team in Albuquerque. Ideal candidates will possess a background in probate, estate planning, and fiduciary services.***ON-SITE POSITION ONLY – REMOTE WORK NOT AVAILABLE***Key Responsibilities:Management of...


  • Albuquerque, New Mexico, United States Calvary Albuquerque Full time

    Calvary Albuquerque is seeking a dedicated individual to take on a part-time custodial role with adaptable working hours. The Custodial Services Specialist will play a vital role in maintaining the cleanliness and overall appearance of the campus facilities. Responsibilities include:Performing regular cleaning and upkeep of building spaces.Utilizing cleaning...


  • Albuquerque, New Mexico, United States Savers Full time

    Client Support SpecialistRetail Operations TeamLocation: Albuquerque, NM, United StatesJob ID:Share: share to e-mail Client Support SpecialistAbout Us: At Savers / Value Village, our Client Support Specialists play a vital role in delivering an exceptional experience for our Customers, Donors, and fellow Team Members. We are currently seeking individuals for...


  • Albuquerque, New Mexico, United States Marriott Albuquerque Full time

    Marriott Albuquerque is seeking a dedicated Night Auditor to ensure exceptional guest experiences throughout the night.As a key member of our team, you will play a vital role in maintaining smooth operations and providing outstanding customer service during off-peak hours. Responsibilities: Guest Services Excellence: Accurately check guests into and out...


  • Albuquerque, United States Standard Restaurant Supply - Albuquerque Full time

    Job DescriptionJob DescriptionWhy Standard Restaurant Supply?Standard Restaurant Supply is a growing restaurant supply store, and we are looking for amazing people to join our team. We are looking for someone who wants to work hard and have a great time doing it. At Standard our vision is to improve our team members and customers lives by providing a better...


  • Albuquerque, New Mexico, United States City of Albuquerque, NM Full time

    Salary: $41, $45,947.20 Annually Location: Albuquerque, NM Job Type: Full Time Department: General Services Department Division: GS-Security Position SummaryThe Communications Operations Specialist is responsible for ensuring effective service delivery within the assigned department or division through proficient radio communication. This role involves...


  • Albuquerque, New Mexico, United States Albuquerque Health Care for the Homeless Full time

    Position OverviewSalary: $21.50-$23.50/hrAlbuquerque Health Care for the Homeless is committed to delivering essential services to individuals facing homelessness. Our organization offers a comprehensive range of integrated care through outreach and site-based initiatives aimed at addressing the health-related challenges associated with homelessness. We...

  • Albuquerque Locum CRNA

    2 months ago


    Albuquerque, United States Main Street Anesthesia Full time

    Albuquerque Locum CRNADepartment: CRNA Employment Type: Part Time Location: Albuquerque, NM Description LOCUM CRNAS NEEDED IN ALBUQUERQUE, NM - Great People, Great Practice Environment, Competitive Rate, Beautiful Location. Details: CRNAs practice independently - with additional support and assistance available when requested. _CRNAs perform all pre-ops,...


  • Albuquerque, New Mexico, United States Streetwise Inc. Full time

    Position OverviewStreetwise Inc. is in search of dedicated and skilled individuals to fill the role of Child Behavioral Support Specialist. In this position, you will engage with children on a one-on-one basis across various settings including their homes, educational institutions, community spaces, and our office. Your primary responsibility will be to...