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Customer Service Representative

2 months ago


Amherst, United States ESR Healthcare Full time

Customer Service Representative - REC Amherst, NY Fees: $291 - $291 Positions: 16 Type: Contract (3m) Salary: $14 - $15 /hr Education: High School Experience: 2 years Travel: Never Work Eligibility: US Citizen Job Description: Responsibilities: - Call Center tasks, so prior high-volume phone work is required (at least 1 year in a call center environment) - Assist with online support for businesses (i.e. business account password resets, unlocks, website navigation, transaction assistance, etc.) - Process ACH requests - Provide payoff quotes for consumers and dealers - Update customer account information (i.e. address change, name change) - Add/remove signers/beneficiaries - Assist customers with online banking accounts (i.e. password resets) - Order copies of checks/payments - Perform other duties as assigned Training: M-F 10:00am-6:30pm for one week Required Qualifications: - High school diploma or GED - Minimum one year experience in a high-volume call center - Demonstrated ability to take independent initiative - Intermediate proficiency with Windows-based software programs (i.e. MS Word, Excel) - Solid analytical and multi-tasking skills - Strong customer/client focus with the ability to resolve issues positively - Comfort working in a fast-paced, high-volume office setting with great attention to detail - Ability to manage high volume with high accuracy #J-18808-Ljbffr