TikTok Shop

4 weeks ago

Seattle, United States Tik Tok Full time
Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
We are looking for a Customer Success Manager, who will collaborate with our Product, Account Management and various Cross-functional teams to help merchants and partners architect and implement innovative commerce solutions that integrate with TikTok's platform. You will be responsible for providing advocacy and strategic solutions to help merchants architect solutions, plan roadmap, and ensure business success. In addition, you will use your learnings and insights, partner with product management and development teams to optimize the product platform, create efficiency and scale success.

Responsibilities:
• Responsible for designing and executing strategy for onboarding strategic merchants in collaboration with Product and Business Development stakeholders.
• Be the trusted advisor to KA merchants. Help merchants design architectural solutions to integrate merchants internal systems and the TikTok platform to streamline commerce operations. Provide expert advice based on industry best practices, integration patterns and product knowledge of the TikTok platform. Guide merchants, technology partners, and system integrators toward successful integration.
• Collaborate with technical support team in customer issue diagnosis and resolution.
• Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.

Qualifications
• 4-5 years of experience with technical account management, customer success, solution architecture or other relevant functions serving large enterprises.
• Strong grasp of commerce ecosystem and architecture. Expert level knowledge of system integration. Familiar with integration patterns, best practices, prevalent integration products and technology stacks. Hands on experience with REST-ful, SOAP and other styles of integration.
• Experience working with cross functional teams to develop roadmaps, and supporting process improvements.
• Strong communication skills, with ability to work with internal/external senior stakeholders.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [redacted]

  • TikTok Shop

    4 weeks ago

    Seattle, United States TikTok Full time

    About the team The Seller Growth Operations team at TikTok helps build with day-to-day operations for Merchants and Sellers on the TikTok Shop platform. We are responsible for driving full-funnel product education, acquisition, incubation, analytics, and strategy for all Merchants and Sellers. This team is the voice of the market and collects, prioritizes,...

  • TikTok Shop

    1 month ago

    Seattle, United States TikTok Full time

    About the team The Seller Growth Operations team at TikTok helps build with day-to-day operations for Merchants and Sellers on the TikTok Shop platform. We are responsible for driving full-funnel product education, acquisition, incubation, analytics, and strategy for all Merchants and Sellers. This team is the voice of the market and collects, prioritizes,...

  • TikTok Shop

    2 months ago

    Seattle, United States TikTok Full time

    About The Team The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We...

  • Shop - Shopping Center Campaign Operations

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Shopping Center Campaign OperationsSeattleRegularOperationsJob ID: A153861ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin,...

  • Senior Software Engineer, Global E-commerce Customer Business

    3 days ago

    seattle, United States TikTok Shop Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Mountain View, Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Senior Software Engineer, Global E-commerce Customer Business

    4 days ago

    seattle, United States TikTok Shop Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Mountain View, Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Shop - Seller Growth Operations Manager

    5 days ago

    Seattle, Washington, United States TikTok Full time

    About the TeamThe Seller Growth Operations team at TikTok is responsible for driving full-funnel product education, acquisition, incubation, analytics, and strategy for all Merchants and Sellers on the TikTok Shop platform.This team is the voice of the market and collects, prioritizes, and shares meaningful insights to shape the future of TikTok's Seller...

  • Shop - Product Architect, Ecommerce Product

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Product Architect, Ecommerce ProductSeattleRegularProduct - Product managerJob ID: A77469ResponsibilitiesAbout TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices includeNew York,...

  • Machine Learning Engineer Graduate

    4 days ago

    Seattle, Washington, United States TikTok Full time

    About the RoleTikTok is a leading destination for short-form mobile video, inspiring creativity and bringing joy to users worldwide. As a Machine Learning Engineer Graduate, you will be part of our E-commerce Recommendation Team, responsible for building and scaling our recommendation system to provide the best shopping experience for our users.Key...

  • Shop - Creator Agency Partnerships, Business Development Lead

    2 months ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Creator Agency Partnerships, Business Development LeadSeattleRegularOperations - Commerce opsJob ID: A139849ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York,...

  • Shop - CRM Marketing Manager- Seller Outreach

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - CRM Marketing Manager- Seller OutreachSeattleRegularOperations - Commerce opsJob ID: A70631ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin,...

  • Shop - CRM Marketing Manager- Seller Outreach

    2 months ago

    Seattle, Washington, United States TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our...

  • Shop - Carrier Capability Program Manager

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Carrier Capability Program ManagerSeattleRegularOperationsJob ID: A213317ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin,...

  • Shop - Program Manager, Shoptab Governance, Governance and Experience

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Program Manager, Shoptab Governance, Governance and ExperienceSeattleRegularOperationsJob ID: A105445AResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York,...

  • Shop - Category Programs Lead - Beauty

    2 months ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Category Programs Lead - BeautySeattleRegularOperationsJob ID: A208702ResponsibilitiesCompany Overview TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo....

  • Shop - Category Manager - Electronics, Office and Books

    3 months ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Category Manager - Electronics, Office and BooksSeattleRegularOperations - Commerce opsJob ID: A215467ResponsibilitiesCompany Overview TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai,...

  • Shop - App Store Manager, Commerce Partnerships - Seattle

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - App Store Manager, Commerce Partnerships - SeattleSeattleRegularOperationsJob ID: A96979ResponsibilitiesAbout TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices includeNew York, London,...

  • Shop - Carrier Performance Program Manager

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Carrier Performance Program ManagerSeattleRegularOperationsJob ID: A51732ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin,...

  • Shop - Product Manager, Apps and API

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Product Manager, Apps and APISeattleRegularProduct - Product managerJob ID: A49683ResponsibilitiesAbout TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices includeNew York, London,...

  • Shop - Head of Customer Experience, Logistics

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Head of Customer Experience, LogisticsSeattleRegularOperationsJob ID: A242369ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin,...