Intake Specialist

11 hours ago

Bronx, United States BronxWorks Full time

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

The Living Room has an opening for an intake/outreach specialist. The position requires a high school diploma and the ability to work evenings, weekends, and holidays as the Living Room is a 24-hour, 7 days/week program. The position also requires a valid driver's license from the state of residence with less than three (3) violation points in the last three (3) years.

Qualifications
•High School Diploma and a year of experience providing direct services to homeless individuals in shelter or street outreach
•Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment
•A valid driver's license from the state of residence with less than three (3) violation points in the last three (3) years

Essential Duties and Responsibilities
•Work day, evening, or overnight shifts as assigned, including holidays
•Engage clients in the services the program offers in a non-judgmental fashion using empathy and motivational interviewing
•Provide immediate direct services to new clients of the drop-in center, including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up
•Manage a case load of brief service clients
•Provide intake documentation for safe haven clients who arrive during non-business hours
•Monitor and document clients use of the drop-in center
•Document all interactions with, or on behalf of, clients
•Maintain familiarity with program resources available on and off-site
•Conduct regular case conferences with clients and senior staff on an as-needed basis
•Perform additional duties as assigned

Program Specific Responsibilities
•Maintain access to AWARDS, CARES, and StreetSmart
•Maintain accurate records in Awards and update CARES for drop-in clients.
•Complete intake packages for new safe haven clients
•Provide written statistical reports on Drop-in Center clients

Skills/Abilities
•Excellent communication and interpersonal skills
•Good writing skills
•Ability to use a computer for prolonged periods
•Ability to occasionally lift and/or move up to 10 pounds
•Ability to stand, walk, or sit for long periods of time
•Ability to climb five flights of stairs, if required, to conduct home visits and/or fieldwork
•Ability to bend and retrieve objects and/or documents
•Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
•Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.

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