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Care Coordinator

2 months ago

Cleveland, United States Lamplight Counseling Services, LLC Full time

We are seeking a reliable, organized Care Coordinator to join our team. In this position, you will work at the front desk and assist with client services and the daily operations of the practice. You should possess exceptional multitasking and organizational abilities, be able to effectively prioritize assignments, and complete them in a timely manner. A positive attitude, strong work ethic, and client service focus are a must.

The Care Coordinator's primary duties will involve assigning new clients to therapists based on compatibility, as well as scheduling follow up appointments, updating calendars, and taking payments. This position includes creating a welcoming environment for clients, answering and directing incoming calls, managing email correspondence, and addressing client concerns. The ultimate goal in this, and every position at Lamplight, is to provide optimal client care.

The ideal candidate will have a high school diploma or GED, proficiency in Google Workspace, and experience with office technology. Strong verbal and written communication skills, exemplary customer service abilities, and an ability to work in a fast paced environment are essential. Previous office experience and familiarity with office procedures are advantageous. Compensation includes $17.00 per hour, three weeks of PTO annually, medical, eye, and dental benefits, and a 401k plan.

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