Care Coordinator

2 weeks ago

Cleveland, Ohio, United States Western Reserve Area Agency on Aging Full time
Job Title: Care Coordinator

Western Reserve Area Agency on Aging (WRAAA) is seeking a highly motivated and compassionate Care Coordinator to join our Business Operations Department. As a Care Coordinator, you will play a vital role in addressing the Social Determinants of Health (SDoH) factors affecting the well-being of our members.

Job Responsibilities:
  • Conduct comprehensive phone assessments to identify and address SDoH barriers and promote holistic health outcomes.
  • Develop a deep understanding of members' social, economic, and environmental circumstances through effective questioning and active listening.
  • Collaborate with interdisciplinary teams to create individualized care plans that address identified SDoH barriers.
  • Facilitate referrals and coordinate access to community resources such as housing assistance, transportation services, food assistance programs, and mental health support.
  • Educate members on available healthcare insurance benefits and assist with enrollment or navigation of insurance coverage options.
  • Maintain accurate documentation of assessments, interventions, and outcomes in accordance with regulatory requirements and organizational standards.
  • Provide ongoing support and follow-up to ensure members' needs are met and address any barriers to accessing recommended resources or services.
  • Stay informed about changes in social services, community resources, and healthcare policies to provide up-to-date information and support to members.
Requirements:
  • High school diploma or equivalent educational attainment. Preference to associate degrees.
  • Previous experience in fields related to social services, human services, community resources, welfare programs, and healthcare.
  • Proficiency in conducting verbal and written interviews and assessments with excellence.
  • Strong ability to communicate effectively and collaboratively with others, fostering positive working relationships.
  • Demonstrated capability to comprehend written materials pertinent to essential job functions.
  • Aptitude to understand, recall, and apply information relevant to essential job functions.
  • Skill in analyzing, evaluating, and implementing logical courses of action based on available information.
  • Basic proficiency in computer skills, including familiarity with Microsoft Office applications.
  • Ability to manage high call volumes efficiently using a digital phone system.

Western Reserve Area Agency on Aging (WRAAA) is committed to providing equal employment and advancement opportunities to all people. Employment decisions are made based on each person's performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

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