Front Desk Associate

4 weeks ago

Norfolk, United States LTD Hospitality Full time
If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk AssociateThe ideal candidate for this position has strong attention to detail, excellent recall and follow up, and is able to multitask while maintaining a smile If you possess a positive, problem-solving attitude and a constant pursuit to be better... this is the perfect position for you

The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.

  • Provide the highest quality of service to the customer at all times.
  • Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
  • Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
  • Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
  • Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
  • Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
  • Receive and transmit mail, phone, and written messages for guests.
  • Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
  • Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
  • Keep the Front Desk area neat, clean, and free of safety hazards.
  • Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
  • Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
  • Responsible for proper telephone etiquette.
  • Develop a thorough knowledge of Emergency procedures.
  • Other duties as assigned by the supervisor
Required Knowledge, Skills and Abilities (KSAs)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.
  • Has a sincere desire to exceed guest expectations
  • Must have exceptional oral and written communication skills
  • Must be dependable
  • Must have computer proficiency
  • Must have a minimum of a high school diploma or equivalent
  • Must be able to work weekends and holidays
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.

LTD's core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Benefits:
  • Medical, Dental, Vision & 401 (k) with company match
  • Voluntary Short Term
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More


For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status

BE A PART OF SOMETHING GREAT

We are a family company. Our strength is in our people, and we are proud to have built a team dedicated to excellence and service. Opportunity is one of our core corporate values. That's why we believe in giving members of the LTD team their own opportunities to grow and advance in their careers, with exciting new initiatives happening all of the time.
CURRENT OPENINGS

LTD Hospitality Group is currently seeking qualified candidates with a passion for the hotel business. Those willing to share our dedication to exceptional customer service should apply.

  • Front Desk Agent

    4 weeks ago

    Norfolk, United States BBL Hospitality Full time

    Front Desk Agent Job Details Job Location Springhill Suites ODU - Norfolk, VA Position Type Part Time Salary Range $14.00 - $15.00 Hourly Job Shift Any Job Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. We are pleased to share the benefit options that we offer: +...

  • Front Desk Representative

    1 hour ago

    Norfolk, Virginia, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests and process check-ins and check-outs in a friendly...

  • Front Desk Coordinator

    4 days ago

    Norfolk, Virginia, United States Virginia Supportive Housing Full time

    Position OverviewAt Virginia Supportive Housing, we are dedicated to making a positive impact in the lives of those we serve. Our mission is to assist our most vulnerable community members by eliminating obstacles that hinder their ability to secure stable housing, health, and overall well-being. We approach each individual with compassion and respect,...

  • Front Desk Coordinator

    4 days ago

    Norfolk, Virginia, United States Virginia Supportive Housing Full time

    Job OverviewVirginia Supportive Housing is dedicated to making a positive impact. Our mission is to assist our most vulnerable community members by eliminating obstacles that hinder their ability to achieve stable housing, health, and overall well-being. We engage with individuals where they are, treating them with the utmost dignity and respect, and...

  • Guest Experience Expert

    3 months ago

    Norfolk, United States Marriott International Inc Full time

    **Guest Experience Expert - Front Desk** Check out pictures from associates at this location, and some videos too! The Ritz-Carlton ** Share Job** ** Job Description** **Posting Date** Feb 17, 2022 **Job Number** 22002520 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Fort Lauderdale, 1 North Fort Lauderdale Beach...

  • Front Desk Admin

    1 week ago

    Norfolk, United States Havtech Full time

    The Director of First Impressions is in charge of creating a positive company impression and experience for all customers and guests through the provision of general office support, administrative duties and related tasks. This position is responsible for answering incoming calls, directing calls to appropriate employees and departments, greeting customers...

  • Front Desk Admin

    3 months ago

    Norfolk, United States Havtech LLC Full time

    Job DescriptionJob DescriptionThe Director of First Impressions is in charge of creating a positive company impression and experience for all customers and guests through the provision of general office support, administrative duties and related tasks. This position is responsible for answering incoming calls, directing calls to appropriate employees and...

  • Front Office Supervisor

    2 months ago

    Norfolk, United States Hilton Garden InnHome2 Suites Columbia Downtown Full time

    Job DescriptionJob DescriptionYOUR NEXT DESTINATION AWAITSCareers at Commonwealth LodgingWho we are:Top Notch Talent + World Class HospitalityWe take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.We are a company with a culture that understands relationships and Team First! We...

  • Night Auditor

    1 day ago

    Norfolk, United States Norfolk Waterside Marriott Full time

    DescriptionWe are hiring a Night Auditor!We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall...

  • Night Auditor--

    1 month ago

    Norfolk, Virginia, United States Norfolk Waterside Marriott Full time

    We are hiring a Night AuditorWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will...

  • Greeter / Counter Desk Attendant

    3 months ago

    Norfolk, United States AMF Norfolk Lanes Full time

    Job DescriptionJob DescriptionOverviewImagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn’t any ordinary workplace; it’s the beginning of a bowled new career as a Greeter/Counter Desk Associate with Bowlero Corp. Applicants must be at least 18 years of age to qualify for a position.WHAT OUR GREETERS/DESK...

  • Lobby Attendant

    3 months ago

    Norfolk, United States Norfolk Waterside Marriott Full time

    DescriptionWe are hiring Hotel Lobby AttendantHousekeeping is the perfect job for someone who likes to clean, enjoys being active throughout the day, likes to make customers happy through their work, and thrives in a self- managed work situation. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.Our...

  • Lobby Attendant

    1 week ago

    Norfolk, United States Norfolk Waterside Marriott Full time

    DescriptionWe are hiring Hotel Lobby AttendantHousekeeping is the perfect job for someone who likes to clean, enjoys being active throughout the day, likes to make customers happy through their work, and thrives in a self- managed work situation. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.Our...

  • Guest Services Representative

    2 weeks ago

    Norfolk, Virginia, United States LTD Hospitality Full time

    Position OverviewIf you are seeking a rewarding career with ample opportunities for growth within a dynamic hospitality organization, we have an exciting opportunity for you as a Front Desk Associate. The ideal candidate will demonstrate exceptional attention to detail, possess excellent memory and follow-up skills, and be adept at multitasking while...

  • Lobby Attendant

    1 month ago

    Norfolk, Virginia, United States Norfolk Waterside Marriott Full time

    We are hiring Hotel Lobby AttendantHousekeeping is the perfect job for someone who likes to clean, enjoys being active throughout the day, likes to make customers happy through their work, and thrives in a self- managed work situation. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.Our Lobby attendant...

  • Hospitality Engagement Associate

    2 weeks ago

    Norfolk, Virginia, United States Marriott International Inc Full time

    Guest Experience Expert - Front DeskAt Marriott International, we pride ourselves on creating unforgettable experiences for our guests. Our Guest Experience Experts are the first point of contact for guests, ensuring their arrival and departure are seamless and memorable.Key Responsibilities:Welcome guests with a warm and friendly demeanor, setting the tone...

  • Sales Associate

    3 months ago

    Norfolk, United States Orangetheory - Franchise #0102 Full time

    Job DescriptionJob DescriptionBe fit. Change lives. Have fun.We are looking for enthusiastic individuals eager to share our story and our success with everyone who walks through that door or who calls for more information or who expresses even the slightest bit of interest in improving themselves.Is fitness important to you? Are you passionate, positive, and...

  • Medical Records Technician

    2 months ago

    Norfolk, Virginia, United States Military Treatment Facilities Under Dha Full time

    Review and analyze entire medical record for completeness, consistency, and compliance with established requirements for personnel enrolled. Apply extensive knowledge of both medical practice and terminology and thorough knowledge of established requirements for medical qualification/disqualification to perform duties. Prepare appropriate forms and enters...

  • Customer Service Associate

    2 weeks ago

    Norfolk, Virginia, United States Booz Allen Hamilton Full time

    As a vital member of our shared services team, you will leverage your expertise to ensure the operational efficiency and effectiveness of our Delivery Hub, delivering value to both internal and external stakeholders. Your role will involve engaging with both internal and external clients, as well as leadership, to comprehend their needs and gain insights...

  • Front Desk Representative

    3 days ago

    Norfolk, Virginia, United States Bayview Physicians Group Full time

    Job OverviewBayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff a large number of positions in the healthcare industry.Key Responsibilities:Greet patients in person and over the phone in a professional manner.Schedule...