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Hospitality Engagement Associate

2 months ago

Norfolk, Virginia, United States Marriott International Inc Full time

Guest Experience Expert - Front Desk

At Marriott International, we pride ourselves on creating unforgettable experiences for our guests. Our Guest Experience Experts are the first point of contact for guests, ensuring their arrival and departure are seamless and memorable.

Key Responsibilities:

  • Welcome guests with a warm and friendly demeanor, setting the tone for their stay.
  • Manage guest check-in and check-out processes efficiently, ensuring all operational needs are met.
  • Address guest inquiries and requests promptly, providing information about hotel services and local attractions.
  • Maintain a professional appearance and adhere to company policies and procedures.
  • Engage with guests throughout their stay to ensure satisfaction and address any concerns.

Qualifications:

Our ideal candidates are proactive, detail-oriented, and possess excellent communication skills. They should be comfortable moving around the hotel and engaging with guests in various capacities. A commitment to maintaining a safe and welcoming environment is essential.

Join us in delivering exceptional service and creating lasting memories for our guests. At Marriott International, we celebrate diversity and are committed to fostering an inclusive workplace.