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Aftermarket Technical Services Account Manager

1 month ago

Fort Worth, United States KPS Global LLC Full time

Job DescriptionKPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSG's end-product serves many channels within the retail food market as well as industrial applications. KPSG is based in Fort Worth, Texas with Engineering activities centralized in the Fort Worth facility (along with Finance, Human Resources, Customer Operations, Sales, and Installation Services), supporting product manufacturing in three locations: Fort Worth; Piney Flats, TN; and Goodyear, AZ. KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you'll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.KPS Global is currently are seeking a Aftermarket Technical Services Account Manager to join our team We are looking for a self-motivated individual with a passion and desire to learn and grow with our company. The ideal candidate will have previous experience in aftermarket sales, be organized, motivated, detail-oriented and driven.Required SkillsProcess customer orders, inquiries and requests for quoteWork with customers via phone queue and email and fulfill their needsProvide timely and accurate information to customers regarding product specifications, pricing, and lead timesObtain accurate pricing and lead times from suppliersClearly communicate delivery and price confirmation to the customerOrder entry on KPS Global quote system softwareRegularly update the customer with current order statusWork with customers to understand and fulfill their needsMake recommendations on products that best meet customer requirementsEducate customers about product options, features, and specificationsOffer alternatives to ensure customer needs are most appropriately met.Generate change orders as needed as well as tracking information for customer requestsWork with Outside Regional Sales Managers, Project Managers, Technicians & Coordinators as needed to find the best customer solutionCommunicate any customer satisfaction issuesCommunicate clearly with warehouse to ensure orders are processed accurately and shipped/delivered in a timely mannerWork directly with warehouse staff on expedites and rush ordersClearly communicate orders with expedited ship methodsCustomer data maintenance as needed in quote and order systemWork with accounting on purchase order terms & conditionsWork out discrepancies with customers in a timely mannerManage multiple quotes and bids simultaneously setting appropriate prioritization amongst competing projects to meet specified deadlines.Required ExperienceHigh School diploma or GED and minimum2 plus years of aftermarket sales experience.Attention to DetailTeam Player"Can Do" AttitudeMulti-TaskerCritical ThinkingProblem Solving Skills

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