Aftermarket Technical Services Account Manager

3 weeks ago

Fort Worth, United States CareerBuilder Full time

KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSGs end-product serves many channels within the retail food market as well as industrial applications. KPSG is based in Fort Worth, Texas with Engineering activities centralized in the Fort Worth facility (along with Finance, Human Resources, Customer Operations, Sales, and Installation Services), supporting product manufacturing in three locations: Fort Worth; Piney Flats, TN; and Goodyear, AZ.

KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, youll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.

KPS Global is currently are seeking a Aftermarket Technical Services Account Manager to join our team We are looking for a self-motivated individual with a passion and desire to learn and grow with our company. The ideal candidate will have previous experience in aftermarket sales, be organized, motivated, detail-oriented and driven.

Required Skills

Process customer orders, inquiries and requests for quote

Work with customers via phone queue and email and fulfill their needs

Provide timely and accurate information to customers regarding product specifications, pricing, and lead times

Obtain accurate pricing and lead times from suppliers

Clearly communicate delivery and price confirmation to the customer

Order entry on KPS Global quote system software

Regularly update the customer with current order status

Work with customers to understand and fulfill their needs

Make recommendations on products that best meet customer requirements

Educate customers about product options, features, and specifications

Offer alternatives to ensure customer needs are most appropriately met.

Generate change orders as needed as well as tracking information for customer requests

Work with Outside Regional Sales Managers, Project Managers, Technicians & Coordinators as needed to find the best customer solution

Communicate any customer satisfaction issues

Communicate clearly with warehouse to ensure orders are processed accurately and shipped/delivered in a timely manner

Work directly with warehouse staff on expedites and rush orders

Clearly communicate orders with expedited ship methods

Customer data maintenance as needed in quote and order system

Work with accounting on purchase order terms & conditions

Work out discrepancies with customers in a timely manner

Manage multiple quotes and bids simultaneously setting appropriate prioritization amongst competing projects to meet specified deadlines.

Required Experience

High School diploma or GED and minimum

2 plus years of aftermarket sales experience.

Attention to Detail

Team Player

Can Do Attitude

Multi-Tasker

Critical Thinking

Problem Solving Skills

Qualifications:

Process customer orders, inquiries and requests for quote

Work with customers via phone queue and email and fulfill their needs

Provide timely and accurate information to customers regarding product specifications, pricing, and lead times

Obtain accurate pricing and lead times from suppliers

Clearly communicate delivery and price confirmation to the customer

Order entry on KPS Global quote system software

Regularly update the customer with current order status

Work with customers to understand and fulfill their needs

Make recommendations on products that best meet customer requirements

Educate customers about product options, features, and specifications

Offer alternatives to ensure customer needs are most appropriately met.

Generate change orders as needed as well as tracking information for customer requests

Work with Outside Regional Sales Managers, Project Managers, Technicians & Coordinators as needed to find the best customer solution

Communicate any customer satisfaction issues

Communicate clearly with warehouse to ensure orders are processed accurately and shipped/delivered in a timely manner

Work directly with warehouse staff on expedites and rush orders

Clearly communicate orders with expedited ship methods

Customer data maintenance as needed in quote and order system

Work with accounting on purchase order terms & conditions

Work out discrepancies with customers in a timely manner

Manage multiple quotes and bids simultaneously setting appropriate prioritization amongst competing projects to meet specified deadlines.

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