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Service Manager
2 months ago
Job Description
Job Description Salary: $95-$125k
Lighting Maintenance Inc. LMI is seeking an experienced Service Manager to run and grow its Norfolk VA Beach Service Division.
The ideal candidate will have
a mix of commercial and government work experience.
This is a permanent, long-term position with room to grow
Essential Functions:
Estimating & Project management
Prepare and define scopes of work and estimates.
Analyze service productivity and recommend changes to improve customer service and profitability.
Maintain ongoing maintenance schedules for service accounts.
Evaluate workload and schedules service work in a way that best utilizes manpower and maximizes profits.
Review and approve all customer requests.
Resolve customer issues to ensure customer satisfaction.
Screens and interviews job applicants, prepares evaluations, recommends disciplinary actions, approves timesheets, and recommends relevant training;
Marketing to potential customers
Visits customers to maintain and strengthen relationships and complete Quality Control Inspections.
Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe, and secure work environment; developing personal growth opportunities.
Serves as a subject matter expert to determine if a person is qualified to perform a skilled task
Promotes safe work practices and investigates accidents
Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Provide timely and completed documentation of work performed
Responsible for maintaining a high level of professionalism with clients, vendors and colleagues. Work to establish a positive working relationship
Customer acquisition, relationship management and business development.
Management of service projects inclusive of pre-planning, cost tracking, and billing,
Supervise and schedule field service technicians.
Prepare estimates for service projects.
Meet or exceed annual service department revenue and profit margin goals.
Operate vehicles and other equipment safely; adheres to safety protocols; reports hazards and risks; behavior contributes to a safe and secure working environment
Required Knowledge, Skills, and Abilities
Government Commercial experience required
Thorough knowledge of the standard practices, materials, tools, and equipment of the
electrical/lighting
trade
Thorough knowledge of construction, installation, operation and maintenance of
electrical/lighting
systems
Manage portfolio of service projects and clients while growing existing customer base.
Qualifications
5 years’ experience as a Manager
Estimating and/or project managing of commercial construction projects.
Electrical field experience required.
Licensed Master electrician is preferred.
Experience in end-user customer projects.
Excellent communication, interpersonal, and computer skills.
Strong organizational, record-keeping and follow-up skills.
Strong time management and multi-tasking skills.
Ability to identify and meet customers’ expectations and requirements.
Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, and clients
Strong leadership qualities
Strong negotiation skills
Deadline and detail-oriented
Computer Literate- Outlook, Word, Excel, Accounting Software
Benefits Package:
Company Vehicle
Dental insurance
Medical insurance
Disability benefits
Prescription drug coverage
Life insurance
Vision-care plan
PTO
Paid holidays
401k Plan
LMI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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