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Field Service Manager

3 months ago

Chesapeake VA, United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.


Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.


Job Duties and Responsibilities

The Field Operations Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus.
As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advancement.

Key Responsibilities:
  • Supporting new employees through training and future development
  • Demonstrating and coaching behaviors that ensure quality customer service
  • Training existing Installers/Technicians on changing processes, procedures and technologies
  • Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improving team and individual performance by working hands-on alongside the technicians
  • Managing fleet-related processes including vehicle maintenance and upkeep
  • Addressing escalated customer and/or employee issues

Skills, Experience and Requirements

As a Field Operations Manager you must be able to lead and motivate a diverse team to achieve common goals. We are looking for a supervisor/manager with excellent communication skills, energetic leadership style, strong problem solving abilities, and effective conflict resolution skills.

  Education and Experience:

  • High School diploma, college degree preferred but not required
  • A strong competency in leading, developing, mentoring, and coaching

Skills and Qualifications: 

  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates and safely operate a motor vehicle
  • Ability to climb 40 Ft. ladder in a safe manner; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300 pound ladder or the 375 pound ladder; the fall protection equipment capacity is 310 pounds and the tools are 40 pounds
  • Willingness to work flexible hours, including weekends

Salary Ranges

Compensation: $63,150.00/Year - $75,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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