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Field Service Manager

1 month ago

Chesapeake VA, United States DISH Full time

Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

The Field Operations Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus.
As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advancement.
Supporting new employees through training and future development
Demonstrating and coaching behaviors that ensure quality customer service
Training existing Installers/Technicians on changing processes, procedures and technologies
Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
Improving team and individual performance by working hands-on alongside the technicians
Managing fleet-related processes including vehicle maintenance and upkeep
As a Field Operations Manager you must be able to lead and motivate a diverse team to achieve common goals. employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300 pound ladder or the 375 pound ladder; the fall protection equipment capacity is 310 pounds and the tools are 40 pounds
Willingness to work flexible hours, including weekends

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; By applying, you consent to your information being transmitted by GenZJobs to the Employer, as data controller, through the Employer’s data processor SonicJobs.
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