Field Service Manager

3 months ago

Chesapeake, United States DISH Full time
Job Description Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.


Job Duties and Responsibilities

The Field Operations Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus.
As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advancement.

Key Responsibilities:

  • Supporting new employees through training and future development
  • Demonstrating and coaching behaviors that ensure quality customer service
  • Training existing Installers/Technicians on changing processes, procedures and technologies
  • Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improving team and individual performance by working hands-on alongside the technicians
  • Managing fleet-related processes including vehicle maintenance and upkeep
  • Addressing escalated customer and/or employee issues

Skills, Experience and Requirements

As a Field Operations Manager you must be able to lead and motivate a diverse team to achieve common goals. We are looking for a supervisor/manager with excellent communication skills, energetic leadership style, strong problem solving abilities, and effective conflict resolution skills.

 Education and Experience:

  • High School diploma, college degree preferred but not required
  • A strong competency in leading, developing, mentoring, and coaching

Skills and Qualifications: 

  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates and safely operate a motor vehicle
  • Ability to climb 40 Ft. ladder in a safe manner; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300 pound ladder or the 375 pound ladder; the fall protection equipment capacity is 310 pounds and the tools are 40 pounds
  • Willingness to work flexible hours, including weekends

Salary Ranges

Compensation: $63,150.00/Year - $75,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

  • Field Service Manager

    5 days ago

    Chesapeake, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Field Service Manager

    4 days ago

    Chesapeake, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...

  • Field Service Manager

    4 days ago

    Chesapeake, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...

  • Field Service Operations Manager

    6 days ago

    Chesapeake, Virginia, United States Dish Full time

    About DISH">DISH is a leading provider of connectivity solutions for over 40 years, with a presence in satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. Our company offers a diverse range of brands, including EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen...

  • DISH | Field Service Manager | chesapeake, va

    9 hours ago

    chesapeake, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...

  • Field Service Manager

    2 days ago

    Chesapeake, VA, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...

  • Field Service Manager

    4 days ago

    Chesapeake, VA, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...

  • Field Service Rep

    1 week ago

    Chesapeake, United States Defense Maritime Solutions Inc Full time

    Job DescriptionJob DescriptionThe Field Service Representative provides mechanical, electrical, and supervisory services to assemble, install, repair, overhaul, and maintain Defense Maritime Solutions products in accordance with prescribed tolerances and according to established procedures. The position also provides the regional sales organization with...

  • Field Operations Manager

    5 days ago

    Chesapeake, Virginia, United States KBJW Full time

    OverviewKBJW, a leading engineering firm in the Mid-Atlantic Region, is seeking an experienced Survey Field Coordinator to join our dynamic team in Chesapeake, Virginia.Estimated Salary$65,000 - $90,000 per year, depending on experience.Job DescriptionThe primary function of this role is to oversee and coordinate all aspects of surveying projects in the...

  • Field Operations Specialist

    6 days ago

    Chesapeake, United States Volt Full time

    Volt is currently seeking a highly skilled Field Operations - Test Technician to join our team in Chesapeake, VA. This 12-month contract position offers a unique opportunity for an experienced professional to utilize their technical expertise in a fast-paced environment.About the RoleAs a Field Operations - Test Technician, you will be responsible for...

  • Senior Field Engineer

    3 weeks ago

    Chesapeake, United States ENGINEERING SERVICES NETWORK, Inc. Full time

    Founded in 1995, ESN is a Small Disadvantaged Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that support our nation's defense. For more than two decades, we have been providing our military and government customers with mission-critical services including...

  • Field Metrologist

    5 months ago

    Chesapeake, United States In-Place Machining Company, LLC Full time

    SummaryResponsible for all aspects of assigned metrology projects (jobs) either in-house or at customer site.Exhibit and enforce a culture where safety is the first priority!Essential Duties & ResponsibilitiesThis list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem...

  • Survey Field Coordinator

    1 week ago

    Chesapeake, United States KBJW Full time

    Koontz Bryant Johnson Williams (KBJW) is seeking a Field Coordinator to join our dynamic growing team in our Chesapeake, Virginia office.Named a 2023 Top Workplace by the Richmond Times-Dispatch, KBJW is a fun, family-oriented business, dedicated to the success of our employees, clients, and our communities. For more than 30 years, we have served as a...

  • Senior Field Engineer

    1 week ago

    Chesapeake, United States Engineering Services Network Full time

    Founded in 1995, ESN is a Small Disadvantaged Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that support our nation's defense. For more than two decades, we have been providing our military and government customers with mission-critical services including...

  • Field Engineer

    3 weeks ago

    Chesapeake, United States ORS Partners Full time

    Overview: At Altumint we engineer, manufacture, and support a visual technology system and citation process using artificial intelligence to capture data on vehicles and people who break the law. We add support and resources for law enforcement to monitor speeding in school zones, work zones, or other areas of concern, running red lights or school bus stop...

  • Field Service Technician

    1 month ago

    Chesapeake, VA, United States IBS of America Corporation Full time

    Mechanical Field Service Technician will install, repair, service and provide maintenance of IBS PPG products. This is concerning the equipment to be repaired in our shop & production facility in Chesapeake, Virginia along with mill site visits mainly in North America (Canada, USA, Mexico). The may be occasional overseas travel. --- Mechanical Technician...

  • Field Engineer Technician

    7 days ago

    Chesapeake, Virginia, United States General Dynamics Information Technology Full time

    **Overview of the Company and Job Role**General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.We are seeking a skilled Field Engineer Technician to join our team in...

  • Field Sales Director

    2 days ago

    Chesapeake, Virginia, United States JENKINS SERVICES GROUP Full time

    Job Summary:Jenkins Restorations is seeking a highly motivated and results-driven Field Sales Coordinator to join our team. As a Field Sales Coordinator, you will be responsible for business development and coordination of property damage services due to fire, water, and wind.About Us:Jenkins Restorations upholds a vision to be the restoration firm of choice...

  • Shipboard Field Engineer

    6 days ago

    Chesapeake, Virginia, United States General Dynamics Information Technology Full time

    About the Position:We are seeking an experienced Field Services Technician to join our team in support of our client's Field Technician program. The ideal candidate will have a strong background in HM&E systems and experience working on shipboard and land-based systems. This is a unique opportunity to work on a wide range of projects and to be a part of...

  • Field Technician

    6 months ago

    Chesapeake, United States City of Chesapeake Full time

    Job Description Chesapeake Mosquito Control Commission is committed to protecting the health, safety, and comfort of the citizens of our City in the most environmentally safe and economically efficient manner possible.Are you looking for a unique job that offers you… Opportunity to work outsideFieldwork that lets you make a difference in your communityA...