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Collections Representative

2 months ago

King of Prussia, United States Hibu Full time

** Collections Representative - Customer Service**

**Job Category****:** Receivables **Requisition Number****:** BILLC008638 Showing 1 location **Job Details**

**Description**

**"Remote" opportunity with 3 weeks In Person Training**

**Must be willing to work 10-6:30**

Responsible for direct telephone contact and follow-up collection efforts on high volume delinquent accounts. Collection efforts frequently require a high level of persuasiveness and assertiveness, coupled with sensitivity and diplomacy. Collection efforts must be managed in a professional manner in order to maintain positive customer relationship and minimize bad debt exposure.

**Primary Responsibilities:**

- Maintaining telephone contact with customers according to established guidelines and standards to ensure prompt payment.

- Responsible for a collection assignment consisting of customers with total balance due of $500 - $1000.

- Responsible for all customers contacted by the dialer requesting to speak to a live person.

- Establish mutually acceptable plan for payments to be made within a specific time frame, when necessary.

- Ability to waive late charges within the appropriate range of authority levels.

- Develop and maintains a working relationship with the Sales Organization as well as other internal departments.

- Track collection effectiveness, results, and provides monthly comments to management.

- Analyzes the payment history and credit worthiness of an account to determine collectability vs. Third Party placement.

- Responsible for the collection denial lists at lockout, which includes but is not limited to, making collection calls, sending collection letters, contacting Sales, and updating the denial list information for management.

- Handles billing questions and functions including but not limited to; Statement of Accounts, processing checks, processing credit card and auto pay payments, and account maintenance/cleanups.

- Responsible for assisting Customer Service with the negotiation of difficult claim situations that involve collection activity.

- Negotiate and settle extended billing issues.

**Requirements**:

* High School degree

* 1-2 years - Collections experience

* Dialer experience

* Math Skills

* MS Word

* MS Excel

* MS Outlook

* Typing

* Data Entry

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability. In addition, we participate in E-Verify, for more information please click on the following link

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Required**

**1-2 years:** Microsoft Office - Word, Excel, Outlook

**1-2 years:** Dialer System

**1-2 years:** Debt Collection

**Licenses & Certifications**