Patient Services Representative

1 week ago


King of Prussia, Pennsylvania, United States The Children's Hospital of Philadelphia Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at The Children's Hospital of Philadelphia. As a Patient Services Representative, you will be responsible for providing exceptional patient care and support services in our ED/Admissions department.

Key Responsibilities
  • Greet patients and families, providing a welcoming and respectful experience.
  • Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.
  • Answer and triage phone calls, verify contact information, and document messages.
  • Schedule appointments, inform families of delays, and address or escalate complaints.
  • Collect and process payments, reimbursements, and insurance referrals.
  • Provide updates during shifts and team meetings.
  • Maintain patient records while following HIPAA guidelines.
  • Perform administrative tasks, including mail, faxes, photocopies, etc.
  • Rotate shifts, if assigned to a unit requiring 24/7 coverage.
  • Process SART paperwork, communicate with nurses, and assist with Trauma B-line, if assigned to Emergency Department Admissions.
Requirements
  • High school diploma or equivalent.
  • At least one year of experience in a healthcare support role, including registration, physician billing, medical records, medical office work, and/or customer service.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Ability to maintain confidentiality and professionalism.
About Us

The Children's Hospital of Philadelphia is an equal opportunity employer. We are committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.



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