Member Experience Advocate
3 weeks ago
Birmingham, AL * Branch Experience Apply Job Type Full-time Description
We are looking for energetic, driven, service-oriented individual to fill our Member Experience Advocate - Universal position at our Midtown branch. In this role, the Member Experience Advocate - Universal will serve as a full-service liaison between the members and the Credit Union. The Member Experience Advocate - Universal will provide needs based solutions to members, perform transactions, open accounts, resolve issues, originate loans, and manage the lobby. In this role, the Member Experience Advocate - Universal will be offering members a personal experience from the moment they enter the branch, to the moment they leave.
As if working with a fun team of highly talented professionals isn't enough, we also offer competitive salaries and a comprehensive benefits program. We don't want to brag or anything, but it's pretty top notch.
Functions and Responsibilities:
- Responsible for rotating branch duties, including paying and receiving functions.
- Responsible for accurately processing and adhering to Avadian's Operations and Protocols.
- Cultivate member relationships and use retail strategies along with Avadian's Preferred Way of Selling to develop sales leads and provide needs based solutions to members from Avadian's full range of financial products and services.
- Adhere to action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
- Explain consumer, mortgage, and business loan products to members, profile members' needs, and recommend loan options.
- Support the branch member retention and relationship expansion through regular contact with existing and potential members.
- Maintain a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures.
- Maintain a thorough knowledge of Avadian's client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports.
- Request, evaluate, and interpret credit information from Credit Bureau reports to ensure compliance with Avadian guidelines and federal regulations.
- Explain reasons for denials and explore options for members when accounts are denied.
- Possess a good understanding of the consumer loan process, guidelines, and a complete understanding of IRA's.
- Balance the branch vault, CDM, and ITC, as necessary.
- Fill in at other branches as needed.
- Prompt and regular attendance is required.
- Perform other duties as assigned.
Experience Required:
- One to three years of retail banking experience.
- Sales quota experience or sales management experience.
Education:
- A high school diploma or GED.
Other Requirements:
- Must be comfortable providing needs based solutions to members.
- Must have a competitive nature and be goal driven.
- Must have the ability to work in a fast paced environment.
- Must have the ability to use online computer systems, organize transactions and accurately manage large sums of money.
- Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
- Position will require employee to work on Saturdays from 8:45 a.m. until 12:30 p.m.
- Bilingual in Spanish a plus
Rate: $21 per hour + Comprehensive Benefits Package
Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.
Avadian Credit Union is an Equal Opportunity Employer.
ApplyAvadian Credit Union - Central Alabama Branches Jobs
View All Jobs
-
Customer Advocate I
4 weeks ago
Birmingham, United States VIVA Health Full time** Customer Advocate I** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002112 Showing 1 location **Job Details** **Description** At VIVA HEALTH, we're known for providing our members with the care and excellent service they deserve. That is why we are rated Alabamas 5 Star Medicare Advantage (MA) Plan and a nationally ranked Best...
-
Intake Advocate
1 month ago
Birmingham, Alabama, United States Department Of The Treasury Full timeSummary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at Duties WHAT IS THE TAS - TAXPAYER ADVOCATE SERVICE DIVISION?A description of the business units can be found at: Vacancies will be filled in the...
-
Customer Advocate
1 week ago
Birmingham, United States Brighton Solutions, Inc. Full timeJob DescriptionJob DescriptionBrighton Solutions is seeking a long-term, contract-to-hire, Customer Service Advocate extraordinaire to support a large not-for-profit membership association. This group is dedicated to safety and fire prevention through the development of codes and standards.This division is responsible for credentialing and for the...
-
Remote Customer Service Representative
3 days ago
Birmingham, United States Disabled Veteran Solutions Full time16.00-16.50 per hour | Birmingham, AL, USA | Hourly | Full Time The start date for this position is 6/24/2024. Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To...
-
Member Service Representative
2 weeks ago
Birmingham, United States Alabama Credit Union Full time** Member Service Representative** **Job Category****:** Operations/Service **Requisition Number****:** MEMBE001841 Showing 1 location **Job Details** **Description** At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to...
-
Customer Experience Coordinator
1 month ago
Birmingham, United States Southern Shirt Full timeJob DescriptionJob DescriptionAt Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in!We're seeking an experienced and...
-
Customer Experience Coordinator
4 weeks ago
Birmingham, United States Southern Shirt Full timeAt Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in! We're seeking an experienced and customer-centric individual to join our team as...
-
Claims Advocate
7 days ago
Birmingham, Alabama, United States Gallagher Full timeAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...
-
Team Lead, Member Services
1 week ago
Birmingham, United States RxBenefits, Inc. Full timeJob DescriptionJob DescriptionTeam Lead, Member ServicesRxBenefits is hiring! We are adding resources to the Member Services team. Member Services Team Leads are responsible for ensuring we deliver superior service to all members who contact RxBenefits by creating and supporting a performance-based culture that is focused on service. Incumbent provides...
-
Team Lead, Member Services
19 hours ago
Birmingham, United States RxBenefits, Inc. Full timeTeam Lead, Member ServicesRxBenefits is hiring! We are adding resources to the Member Services team. Member Services Team Leads are responsible for ensuring we deliver superior service to all members who contact RxBenefits by creating and supporting a performance-based culture that is focused on service. Incumbent provides available information upon request...
-
Customer Experience Coordinator
4 weeks ago
Birmingham, Alabama, United States Southern Shirt Full timeAt Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in! We're seeking an experienced and customer-centric individual to join our team as...
-
Digital User Experience
1 week ago
Birmingham, United States LanceSoft Full timetitle - Digital User Experience (UX) Content Strategist Bilingual/Spanish Remote Contract to hire - Yes Primary Responsibilities Our bilingual content strategist is responsible for tailoring Spanish and English customer experiences via original content design, QC of vendor-translated content, and developing best practices in digital customer journeys. Plans,...
-
Branch Experience Manager
1 week ago
Birmingham, United States Avadian Credit Union Full timeApply Branch Experience Manager - Birmingham Area | Full-Time Birmingham, AL * Branch Experience Apply Job Type Full-time Description Branch Experience Manager - Greystone The Branch Experience Manager will guide, oversee, train, and evaluate the performance of branch staff and solve problems within established...
-
Donor Experience Specialist
3 days ago
Birmingham, United States Eternal Word Television Network, Inc Full timeDonor Experience Specialist (U.S. Remote Eligible) Job Category : Donor Relations Requisition Number : DONOR001060 Apply now Posted : April 22, 2024 Full-Time Locations Showing 1 location Birmingham, AL 35210, USA Description HOW YOU WILL IMPACT THE BIG PICTURE: As the Donor Experience Specialist, you’ll support EWTN’s goal to provide our donors with a...
-
Primary Care Physician
1 month ago
Birmingham, United States Galileo Health Full timeABOUT THE ROLEWe are looking for an experienced, team-oriented primary care physician and leader. This role will work collaboratively with other care team members to deliver exceptional, thoughtful care to a population with complex clinical and social needs. Heres what youll do:Manage a panel of Medicaid/Medicare patients, delivering high-quality and...
-
W2 Role
2 days ago
Birmingham, United States VLink Inc Full timeThis is W2 Role.Your future duties and responsibilities: Collaborate with team members to find better, more efficient ways of doing things.Solve challenging business and technical problems.Create solutions to meet client needs.Design and implement enterprise applications using the latest technologies, such as ASP.NET, .NET 6, Micro services, C#, Oracle SQL...
-
Sales Associate
3 weeks ago
Birmingham, United States Orangetheory - Franchise #0301 Full timeJob DescriptionJob DescriptionJob Title: Part-Time Sales Associate (15-30 hours / week)Overview: The Sales Associate role is responsible for running all front of house fitness studio operations, with a strong focus on a premier customer experience, as well as meeting sales expectations. Sales Associates are responsible for membership sales, maintaining...
-
Sales Associate
3 weeks ago
Birmingham, United States Orangetheory - Franchise #0301 Full timeJob DescriptionJob DescriptionJob Title: Full-Time Sales Associate (30-40 hours / week)Overview: The Sales Associate role is responsible for running all front of house fitness studio operations, with a strong focus on a premier customer experience, as well as meeting sales expectations. Sales Associates are responsible for membership sales, maintaining...
-
Travel Contract
3 days ago
Birmingham, AL, United States Health Advocates Network-Allied Full timeHealth Advocates Network-Allied is seeking a travel CT Technologist for a travel job in Birmingham, Alabama. Discipline: Allied Health Professional ~ Start Date: ASAP ~ Shift: 8 hours, days ~ Employment Type: Travel Health Advocates Network is urgently hiring CT Tech in the Birmingham, AL area. Pay Rate: $2,466 weekly ~ Shift: Day ~Health...
-
Medicare Provider Relations Representative
1 month ago
Birmingham, United States The Cigna Group Full timeSUMMARY:This position is an external provider facing role with account management responsibilities for a medium to low complex book of business. Territory for this role is Alabama and candidate MUST reside in Alabama. The role is accountable for the overall provider experience by working in collaboration with matrix partners to drive on-going service...