Customer Advocate I

4 weeks ago


Birmingham, United States VIVA Health Full time

** Customer Advocate I**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO002112 Showing 1 location **Job Details**

**Description**

At VIVA HEALTH, we're known for providing our members with the care and excellent service they deserve. That is why we are rated Alabamas 5 Star Medicare Advantage (MA) Plan and a nationally ranked Best Place to Work This is the perfect time to join our team We are currently seeking a Customer Advocate expert. The Customer Advocate is responsible for providing quality customer service to members and providers. This position serves as the primary customer contact in a call center environment utilizing knowledge base and service delivery tools to assist customers with inquiries and problem resolution in accordance with call center standards. This is a remote position and requires occasional on-site work.

REQUIRED:

* High School Diploma or GED

* 1 year of experience in a call center or healthcare-related field (College graduate or currently enrolled in college considered in lieu of experience)

* Demonstrate excellent customer service skills through written and verbal communication

* Ability to thrive in a production environment where quality and quantity are highly measured, including

recognizing and correcting quality errors

* Basic computer and data entry skills

PREFERRED:

* Some College

* Experience in a healthcare-related call center

* Working knowledge of COBRA law, COB, medical terminology, and HIPAA guidelines

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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