Remote Customer Service Representative
2 weeks ago
16.00-16.50 per hour | Birmingham, AL, USA | Hourly | Full Time
The start date for this position is 6/24/2024.
Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To attract and retain the best talent, we reward our team members with competitive salaries and a comprehensive benefits package.
At DVS, your team works on assisting our members with all aspects of their health care. I n an advocate role, you will assist 50 -70 individuals daily with all aspects pertaining to PCP, medications, transportation to appointments, and any other questions about their benefits. Your knowledge and empathetic personality, paired with several web-based systems will make a big impact on the quality of life for others. This position is full-time, Monday through Friday (40 hours/week) Employees are required to have flexibility to work one of our 8-hour shift schedules during normal business hours of 8am-8pm EST.
Position Summary:
The successful candidate will utilize various web-based platforms as you actively listen to customers (policyholders, agents, claimants, employees) to gain an understanding of their needs, clarify information, and offer solutions. Employment is contingent upon successful completion of applicable background checks.
Initial orientation is extensive and will occur during the hours of 8 AM - 4:30 PM EST, Monday through Friday for the first 7 weeks. This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status, and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling between these systems while confidently and compassionately engaging with the caller. Advocates are coached on key metrics with a focus on member satisfaction.
Specific Duties and Responsibilities:
+ Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence.
+ Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider.
+ Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.
+ Assist customers in navigating the member website, and other websites while encouraging and reassuring them to become self-sufficient.
+ You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Competencies:
+ Detail Orientation
+ Values Diversity
+ Nimble Learning
+ Self-Development
+ Collaboration
+ Job-Specific Knowledge
+ Customer Focus
+ Cultivating Innovation
+ Instilling Trust
+ Ensuring Accountability
+ Decision Quality
Qualifications:
+ High School Diploma
+ A minimum of one year experience in insurance operations required
+ Proficiency with working on computers
+ Must adhere work schedule commensurate with department hours, including scheduled breaks/meals
Preferred Qualifications:
+ Health Care/Insurance experience (familiarity with medical terminology, health plan documents, or benefit plan design)
+ Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations and researching available resources)
+ Customer Service Experience (full service, complex problem solving)
While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
About Disabled Veteran Solutions
Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence. As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations.
-
Customer Service Representative
4 days ago
Birmingham, United States Service Supply Full time** Customer Service Representative** **Job Category****:** ISALES **Requisition Number****:** CUSTO001584 Showing 1 location **Job Details** **Description** **Position Overview:** Develop sales and profits through regular contact with current low volume accounts and customer prospects. Maintain and strengthen current customer accounts, ensuring customer...
-
Remote Customer Service Representative
7 days ago
Birmingham, United States Dinjob Full timeJob # 591616 **When you join Verizon** Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect across the globe. Were a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to...
-
Remote Customer Service Agent
1 month ago
Birmingham, Alabama, United States Pro Talk Desk INC. Full timePosition Overview:Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for individuals who...
-
Sales Representative
1 month ago
Birmingham, United States Alfa Insurance Sales Representative Full timeJob DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank to include 3...
-
Remote Customer Service Agent
1 month ago
Birmingham, United States Pro Talk Desk INC. Full timePosition Overview: Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for...
-
Customer Service Representative
3 days ago
Birmingham, United States Patterson Companies Full timeWe Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong customer service aptitude Customer Service, Customer Service Representative, Sales Representative, Representative, Manufacturing, Retail
-
Remote Bilingual Customer Service Agent
2 weeks ago
Birmingham, United States Disabled Veteran Solutions Full time14.00-14.50 per hour | Birmingham, AL, USA | Hourly | Full Time Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional...
-
Bilingual Customer Service Representative
2 days ago
Birmingham, United States Sequence Health Full timeJob DescriptionJob DescriptionSequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously...
-
Customer Service Representative
2 weeks ago
Birmingham, United States WATKINS CLEANERS INC Full timeJob DescriptionJob DescriptionJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, detail their clothes and orders, retrieve completed orders from the conveyor, and provide helpful solutions that ensure they have a great customer service experience with our...
-
Customer Service Representative
2 weeks ago
Birmingham, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Birmingham, AL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Customer Service Representative
2 weeks ago
Birmingham, United States WATKINS CLEANERS INC Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceEmployee discountsFlexible scheduleFree uniformsVision insuranceJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, detail their clothes and orders, retrieve completed orders from...
-
Customer Service Representative
7 days ago
Birmingham, United States Womack Machine Supply Full time**Job Details** **Customer Service Representative - (411)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Customer Service Representative Job Description **SUMMARY:** Through participation in the call rotation, maintains and improves Customer relationships, manages order...
-
Customer Service Representative
5 days ago
Birmingham, United States Patterson Full time**Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring...
-
Customer Service Representative
3 days ago
Birmingham, United States Darrell Walker Workforce Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeDirect Hire OpportunityPay: $18.00 / hourCommercial Products Customer Service RepresentativeThe CSR position is fast paced and requires the ability to multi-task, email correspondence and processing of customer purchase orders. Order entry management and maintenance of completed sales...
-
Customer Service Representative
7 days ago
Birmingham, United States U-Haul Full timeLocation: 3028 Bessemer Rd, Birmingham, Alabama 35208 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a...
-
Customer Service Representative
2 weeks ago
Birmingham, United States Worldwide Executives Full timeThe consumer comes first within the hospitality industry and that is no exception at Worldwide Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...
-
Customer Service Representative
2 weeks ago
Birmingham, United States Alabama Professional Services Full timeJob DescriptionJob DescriptionSalary: $15-$17Alabama Professional Services is a family-owned home improvement and maintenance company that serves the state of Alabama. We opened our doors in 1977 with the mission to provide safe and precise solutions to the majority of homeowner needs. At APS, our purpose is to provide remarkable experiences for our...
-
Customer Service Representative
21 hours ago
Birmingham, United States Patterson Companies Full timePatterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...
-
Customer Service Representative
2 weeks ago
Birmingham, United States Collabera Full timeDescription Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 21 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...
-
Customer Service Representative
2 weeks ago
Birmingham, United States Collabera Full timeDescription Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 20 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...
