Customer Experience Coordinator

3 weeks ago

Birmingham, United States Southern Shirt Full time
Job DescriptionJob Description

At Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in

We're seeking an experienced and customer-centric individual to join our team as our Customer Experience Coordinator. In this role, you will be responsible for managing and enhancing the overall customer journey through personalized interactions, support, and customer service. This includes responding to website inquiries and product reviews, managing the end to end returns process, and analyzing customer feedback to identify patterns and opportunities for improvement. You will also work with other members of the Marketing Team on various E-com projects and tasks.

If you have a customer-first mindset, excellent communication skills, and a commitment to enhancing the customer experience and website content, we invite you to be part of our dynamic team.

Key Responsibilities:

Website Content:

  • Assist the E-commerce Manager in managing and updating website content, including product listings, descriptions, images, and promotions.
  • Ensure website content is accurate, up-to-date, and aligned with marketing campaigns and seasonal changes.
  • Collaborate with other members of the Marketing Team to optimize website content for user experience.

Website Engagement:

  • Monitor and respond to website inquiries, chat messages, and customer reviews in a timely and professional manner.
  • Engage with customers to gather feedback, answer questions, and address concerns.
  • Proactively identify opportunities to enhance the online shopping experience and drive customer engagement.

Customer Experience:

  • Personalize the customer experience by understanding individual customer needs and preferences.
  • Provide tailored product recommendations and guidance to enhance the shopping experience.
  • Act as a customer advocate within the company, championing customer-centric initiatives.

Live Chat Management:

  • Proactively engage with website visitors using live chat to provide real-time assistance and support.
  • Address customer inquiries, guide them through the purchasing process, and offer product recommendations.
  • Ensure accurate and consistent information is provided through live chat interactions.

Customer Service:

  • Provide exceptional customer service by promptly responding to customer inquiries and resolving issues.
  • Assist customers with product information, order tracking, and returns or exchanges.
  • Ensure a high level of customer satisfaction and retention through effective communication and problem-solving.

Customer Returns:

  • Work cross-functionally with Operations team to manage the customer returns process, including authorization, documentation, and resolution.
  • Collaborate with the logistics and warehouse teams to process returns efficiently.
  • Continuously improve the returns process to minimize returns and enhance customer satisfaction.
  • Lead Customer Happiness Team Members and seasonal staff.

Customer Feedback:

  • Collect and analyze customer feedback and reviews to identify trends and areas for improvement.
  • Share customer insights with relevant teams to drive product and service enhancements.
  • Encourage and solicit positive customer reviews to build trust and credibility.

Reporting and Analytics:

  • Generate and maintain reports on customer service analytics, including response times, customer satisfaction scores, and inquiry trends.
  • Analyze customer feedback and inquiries to identify patterns and opportunities for improvement.
  • Collaborate with relevant teams to implement data-driven improvements to the customer service process.

Quality Assurance:

  • Maintain high-quality standards in all customer interactions and communications.
  • Conduct quality assurance checks on chat interactions and responses.
  • Identify areas for improvement in customer service processes and implement best practices.

Requirements

  • Bachelor's degree or relevant certifications in customer service, e-commerce, or a related field.
  • Proven experience in a retail or customer service position.
  • Excellent communication skills, both written and verbal, with a strong focus on customer satisfaction.
  • Experience using e-commerce customer service software, customer ticketing / help desk platform, or similar.
  • Ability to multitask, manage time effectively, and work in a fast-paced e-commerce environment.
  • Problem-solving skills and the ability to handle challenging customer interactions with empathy and professionalism.
  • Strong attention to detail and accuracy in responses to customer inquiries.
  • Ability to collaborate with cross-functional teams and adapt to changing priorities.
  • Customer-centric mindset and a commitment to enhancing the online shopping experience.
  • Positive attitude with a desire to learn and grow professionally.
Bonus Points for:
  • Experience working in the retail apparel industry.
  • Experience in reporting and analyzing customer service metrics and feedback.
  • Customer Relationship Management (CRM).
  • Familiarity with website content management and optimization.
  • Knowledge of e-commerce best practices, trends, and customer behavior.

Benefits

  • Passionate Team: You'll be working with a group of like-minded trend-setters who share your love for what we do.
  • Room to Grow: We're all about professional development and growth. Your creative ideas will be valued and nurtured.
  • Creative Freedom: We encourage you to think outside the box and bring your innovative ideas to life.
  • Competitive Benefits: We offer competitive compensation, benefits, and perks to keep you happy and motivated.
    • 401K Retirement with employer matching
    • Medical, Dental, and Vision Insurance
    • Paid Time Off (PTO) and Holidays
    • Professional Growth Plans
    • Performance Bonus Opportunities
    • Health and Wellness Programs
    • Continued Education Allowances
    • Company Sponsored Luncheons and Events
    • Generous Employee Discounts on SSCO Product
    • Fun, Collaborative Work Environment with Great People


  • Customer Experience Coordinator

    Found in: Appcast Linkedin GBL C2 - 3 days ago

    Birmingham, United States Southern Shirt (SSCO) Full time

    At Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in!We're seeking an experienced and customer-centric individual to join our team as...

  • Customer Experience Coordinator

    2 weeks ago

    Birmingham, United States Southern Shirt Full time

    At Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in! We're seeking an experienced and customer-centric individual to join our team as...

  • Customer Experience Coordinator

    Found in: Resume Library US A2 - 1 week ago

    Birmingham, Alabama, United States Southern Shirt Full time

    At Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in! We're seeking an experienced and customer-centric individual to join our team as...

  • Customer Experience Advocate

    17 hours ago

    Birmingham, United States Protective Life Corporation Full time

    The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. A successful Customer Experience Advocate delivers engaging and professional...

  • Customer Experience Advocate

    15 hours ago

    Birmingham, United States Protective Full time

    The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. A successful Customer Experience Advocate delivers engaging and professional service...

  • Designer/Customer Experience Specialist

    1 week ago

    Birmingham, United States Signature Homes NSH Corp Full time

    Job DescriptionJob DescriptionDesigner/ Customer Experience Specialist Signature Homes is a 100% employee-owned company operating in both Birmingham, AL and Nashville, TN. Our mission as a company is to enhance the lives of our homeowners by creating great communities, understanding their lifestyles, and providing a world class building experience. We are a...

  • Marketing Coordinator

    1 week ago

    Birmingham, United States Worldwide Executives Full time

    Job DescriptionJob Description World Wide is all about innovation. We are a leading wireless solutions provider enabling education on telecom services and delivering products directly to consumers to customize the fast-moving world of wireless services to fit their needs. We need a fresh perspective and creative Marketing Coordinator to take our team to the...

  • Customer Marketing Associate

    4 days ago

    Birmingham, United States Royal Cup, Inc. Full time

    **Customer Marketing Associate** *** **Overview** **COMPANY PROFILE**: Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding...

  • Entry Level Event Coordinator

    1 week ago

    Birmingham, United States The Now Full time

    Job DescriptionJob DescriptionWe work with the largest retailers in the nation to provide their customers with exclusive access to top-of-the-line brands and products. Due to increased demand from both their clients and retail partners, we are currently hiring an Entry Level Event Coordinator immediately.Entry Level Event Coordinator Responsibilities:Assist...

  • Sales and Marketing Coordinator

    2 weeks ago

    Birmingham, United States Generator Supercenter of Birmingham Full time

    Job DescriptionJob DescriptionDevelop and execute comprehensive marketing plans, including budgeting, market research, and analysis.Monitor and analyze the effectiveness of marketing plans and campaigns, adjusting strategies as needed.Oversee and coordinate the planning, implementation, and tracking of marketing campaigns across various channels.Collaborate...

  • Sales and Marketing Coordinator

    2 weeks ago

    Birmingham, United States Generator Supercenter of Birmingham Full time

    Job DescriptionJob DescriptionDevelop and execute comprehensive marketing plans, including budgeting, market research, and analysis.Monitor and analyze the effectiveness of marketing plans and campaigns, adjusting strategies as needed.Oversee and coordinate the planning, implementation, and tracking of marketing campaigns across various channels.Collaborate...

  • Sales and Marketing Coordinator

    3 days ago

    Birmingham, United States Generator Supercenter of Birmingham Full time

    Job DescriptionJob DescriptionDevelop and execute comprehensive marketing plans, including budgeting, market research, and analysis.Monitor and analyze the effectiveness of marketing plans and campaigns, adjusting strategies as needed.Oversee and coordinate the planning, implementation, and tracking of marketing campaigns across various channels.Collaborate...

  • Sales and Marketing Coordinator

    1 day ago

    Birmingham, United States Generator Supercenter of Birmingham Full time

    Job DescriptionJob DescriptionDevelop and execute comprehensive marketing plans, including budgeting, market research, and analysis.Monitor and analyze the effectiveness of marketing plans and campaigns, adjusting strategies as needed.Oversee and coordinate the planning, implementation, and tracking of marketing campaigns across various channels.Collaborate...

  • Customer Advocate

    16 hours ago

    Birmingham, United States Tech Tammina Full time

    POSITION SUMMARY: Customer Service Advocate extraordinaire to support a large not-for-profit membership association. This group is dedicated to safety and fire prevention through the development of codes and standards. This division is responsible for credentialing and for the development and administration of testing-related services. The Credentialing...

  • Front Desk Coordinator

    3 weeks ago

    Birmingham, United States Stretch Zone - 1034 Full time

    Job DescriptionJob DescriptionFront Desk CoordinatorCompensation$9 to $15 HourlyEmployment TypeWe are looking for a pleasant Front Desk Coordinator to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and are responsible for the first impression we will make.The ideal...

  • Material Coordinator

    1 week ago

    Birmingham, United States Magna Services Full time

    Material Coordinator Job Number: 66077 Group: Cosma International Division: KAMTEK INC. - BLD1 Job Type: Permanent/Regular Location: Birmingham, ALABAMA, US, 35215 Work Style: **Job Number:** 66077 **Group:** Cosma International **Division** : KAMTEK INC. - BLD1 **Job Type:** Permanent/Regular **Location:** BIRMINGHAM **Work Style:** **About us** We see a...

  • Business Development Coordinator

    2 weeks ago

    Birmingham, United States Serra Kia Trussville Full time

    Job Summary:Serra Kia Trussville is seeking a highly motivated and results-driven Business Development Coordinator to join our team in Birmingham, Alabama. This individual will be responsible for driving sales by developing new business opportunities and maintaining existing client relationships. As a Business Development Coordinator, you will play a key...

  • Business Development Coordinator

    1 week ago

    Birmingham, United States Serra Kia Trussville Full time

    Job DescriptionJob DescriptionJob Summary:Serra Kia Trussville is seeking a highly motivated and results-driven Business Development Coordinator to join our team in Birmingham, Alabama. This individual will be responsible for driving sales by developing new business opportunities and maintaining existing client relationships. As a Business Development...

  • Customer Service Rep II

    Found in: Talent US C2 - 3 weeks ago

    Birmingham, United States Artech LLC Full time

    Job Title: Customer Service Rep IILocation: Alabama 35209Duration: 2 YearsJob ID: 13471JOB DESCRIPTIONThe Prior Authorization Representative is responsible for verifying prior authorization requirements and obtaining authorization when required. Works directly with physician offices and payers to facilitate patient access to various therapies. Representative...

  • Ortho Scheduling Coordinator

    15 hours ago

    Birmingham, United States Oak Dental Partners Full time

    A scheduling coordinator's main responsibilities will be answering the phone, scheduling appointments, confirming appointments, monitoring the schedule, taking payments, going over patient balances, and verifying patient insurance coverage. It is essential to be friendly, have a 'can do' personality and work in a timely manner. To be successful as a...