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Recruiting & Training Manager

4 months ago

Wilton, United States Tauck Full time

KEY RESPONSIBILITIES:

Co-manage the recruiting process with Senior R&T Manager to identify, screen and interview qualified candidates, hire, process documentation and prepare internally (cross departmental collaboration with Operations, Human Resources and Information Technology teams) to onboard additional new staff. This includes administrative tasks associated with the hiring process.

Partners with Senior R&T Manager to ensure Tour Directors are fully trained to execute their role and exceed expectations in key performance categories. Continually monitor and provide feedback regarding performance levels. Provide coaching, mentoring and corrective action steps when needed. Participate in annual performance review process and assisting with termination process as needed.

Works with Scheduling Managers to ensure coverage worldwide through performance based scheduling process. Includes compliance with immigration regulations, cost analysis for positioning, and multi-tiered plan for TD selection/assignments. Works with scheduling and yield to identify the impacts of cancelled tours and added departures to our TD staff.

Manages guest communication in regards to TD performance metrics – direct follow up with guests as needed.

Co-leads staff development plans with Senior R&T Manager including on-site training, in house training and direct observation.

Creates and updates reference materials for staff including operating manuals, training programs, procedure and policy updates, workshops, focus groups and presentations. High level of detail, strong writing skills, and a contemporary viewpoint necessary.

Ensures accurate financial reporting in payroll and business expense planning and reconciliation.

Identifies opportunities to collaborate cross departmentally to achieve greater efficiencies and expense/cost management.

Partners with finance to facilitate TD expense reconciliation inquiries and communication.

Serves as liaison between staff of TDs and internal departments including Guest Relations, Finance, Information Technology, Reservations, Sales and General Management.

Supports efforts through cross-departmental collaboration to meet overall organization guest satisfaction metrics as it relates to product delivery.

Attends recruiting conferences, participates on professional panels and serves as a representative for the company in industry settings.

Works collaboratively with others in the TD Operations Department (TDM, Scheduling, TDTravel, etc.) on team goals and objectives.

Researches, develops, and establishes new recruiting channels and relationships in Canada, the US, and Europe.

Ability to travel on behalf of Tauck and Recruiting and Training team as needed. Approximately 5-10 weeks per year (Recruiting Conferences, Seminar, New TD Training, Office visits, etc.

KNOWLEDGE/SKILL REQUIREMENTS:

Bachelor’s degree or equivalent plus 3+ years of experience in teaching or training and recruitment

High level administrative experience

Industry experience (particularly beneficial to have worked for a Tour Operator in the Tour Director/Manager position)

Understanding of Immigration policies and restrictions with EU & other International destinations requiring visas/work permits.

Proven computer competencies in Microsoft Word, Excel and Access

Excellent oral and written communications skills to communicate the Tauck brand

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