Customer Service Specialist II

2 months ago

Fort Washington, United States Aon Full time

Aon Is Looking For A Customer Service Specialist II

This position will support Aon's Affinity Insurance Services group in the AICPA Insurance Programs Department and will be based out of the Fort Washington, PA office with a Hybrid 3 day in the office schedule.

This is an important client role providing first level interaction with customers on complex issues to meet core client service expectations, highly satisfied member interactions and mitigation management and client escalations.

Duties & Responsibilities

  • Handle inbound and outbound calls via 800 lines with multi-product portfolio- both Life and Disability products as well and Property and Casualty products.
  • Develop Strong expertise in the umbrella programs
  • Support PLUS processing, develop team expertise and support customer escalations
  • Deliver Life Trust annual renewal in September and PLUS annual renewal each November
  • PLUS renewal includes delivery of project plan timely and supporting technology deliver for any state rate increase, rate calculations for web updates and Trust renewal and fulfillment
  • Interact with other departments on various projects including new programs, products and technology
  • Support knowledge transfer/cross training within the department through training, quality and procedures
  • Respond to carrier communications via email and written correspondence
  • Maintain service, quality and timeliness standards
  • Provide direction and support for the Affinity East team as an umbrella SME
  • Update and review SOPs - Standard Operating Procedures for application processing and the Customer Support transactions

Required Skills

Possess active Life, Accident and Health and Property & Casualty licenses

  • Demonstrated skills and abilities to be goal oriented and solve complex issues
  • Learn multiple products to support revenue growth for program business
  • Possess excellent organizational and verbal communication skills
  • Strong multi-tasker
  • Experience with CRM- Customer Relationship Management System preferred
  • Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer's needs.
  • Ability to provide excellent quality service to customers
  • Ability to think critically and use sound judgment when serving clients
  • Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions

Education

  • Bachelor's Degree preferred, or commensurate work experience

Minimum Required Experience

  • 1-3 years' experience in sales and service supporting multiple insurance products and/or financial services products.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position is $50,000 to $55,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

We Offer You

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

  • Customer Service Specialist II

    2 weeks ago

    Fort Washington, Pennsylvania, United States Aon Full time

    Aon's Customer Service Specialist II RoleAon is seeking a highly skilled Customer Service Specialist II to join our team in the Affinity Insurance Services group. This role will support our AICPA Insurance Programs Department and be based out of our Fort Washington, PA office with a Hybrid 3 day in the office schedule.Key Responsibilities:Provide first-level...

  • Customer Service Specialist II #Full Time

    3 months ago

    Fort Lee, United States 61st Street Service Corp Full time

    ** 61st Street Service Corporation** ** Customer Service Specialist II #Full Time** Fort Lee, NJ 07024 **The 61st Street Service Corporation** At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive...

  • Customer Service Specialist II

    2 weeks ago

    Fort Washington, Pennsylvania, United States Aon Full time

    About the RoleAon is seeking a highly skilled Customer Service Specialist II to join our team in the Affinity Insurance Programs Department. As a key member of our team, you will provide exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide first-level interaction with customers on...

  • Customer Service Specialist II Full Time

    2 weeks ago

    Fort Lee, United States 61st Street Service Corp Full time

    Job Summary: The Customer Service Specialist II is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance...

  • Customer Service Specialist II

    2 weeks ago

    Fort Washington, Pennsylvania, United States Aon Full time

    About the RoleAon is seeking a highly skilled Customer Service Specialist II to join our team in the Affinity Insurance Services group. This role will be based out of our Fort Washington, PA office with a Hybrid 3 day in the office schedule.Key ResponsibilitiesProvide first-level interaction with customers on complex issues to meet core client service...

  • Customer Service Specialist II

    2 weeks ago

    Fort Washington, United States TransForce Full time

    Aon is looking for a Customer Service Specialist II As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon Affinity Healthcare Model Office in Fort Washington, PA. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and...

  • Customer Service Specialist II

    2 weeks ago

    Fort Washington, United States Aon Full time

    Aon Is Looking For A Customer Service Specialist IIA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.This position will support Aon's Affinity Insurance Services group in the AICPA Insurance Programs Department and will be based out of the Fort Washington, PA office...

  • Customer Service Representative

    3 weeks ago

    Fort Washington, Pennsylvania, United States Aon Full time

    Job Title: Customer Service Specialist IIAon is seeking a highly skilled Customer Service Specialist II to join our team in Fort Washington, PA. As a key member of our Aon Affinity Healthcare Model Office, you will play a critical role in delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective...

  • Social Service Specialist II

    2 weeks ago

    Washington, Washington, D.C., United States DelDOT Full time

    About the RoleWe are seeking a skilled Social Service Specialist II to join our team at the Department of Health and Social Services (DHSS). As a key member of our team, you will play a vital role in improving the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations.Key...

  • Customer Service Specialist

    1 month ago

    Fort Washington, United States Aon Full time

    Aon Is Looking For A Customer Service Specialist II This position will support Aon‘s Affinity Insurance Services group in the AICPA Insurance Programs Department and will be based out of the Fort Washington, PA office with a Hybrid 3 day in the office schedule. This is an important client role providing first level interaction with customers on complex...

  • Customer Service Representative

    4 weeks ago

    Fort Washington, Pennsylvania, United States Aon Full time

    About the RoleAon is seeking a highly skilled Customer Service Specialist II to join our team in Fort Washington, PA. As a key member of our Aon Affinity Healthcare Model Office, you will play a critical role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective customer service support via...

  • Help Desk Specialist II

    1 month ago

    Washington, United States NuAxis Innovations Full time

    Job Title: Help Desk Specialist IIAt NuAxis Innovations, we are seeking a highly skilled Help Desk Specialist II to join our team. As a Help Desk Specialist II, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and ensuring that our customers receive exceptional service.Key...

  • Customer Service Representative II

    2 weeks ago

    Washington, United States The Excalibur Group Full time

    The Excalibur Group is seeking a Customer Service Representative II to support a local contract in Washington, DC. This role involves providing routine informational inquiries and service requests through various communication technologies. Key responsibilities include responding to escalated inquiries, maintaining working knowledge of Microsoft Office...

  • Social Service Specialist II

    3 weeks ago

    Washington, Washington, D.C., United States DelDOT Full time

    About the RoleWe are seeking a highly skilled and compassionate Social Service Specialist II to join our team at the Department of Health and Social Services (DHSS). As a key member of our team, you will play a vital role in improving the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting...

  • Help Desk Specialist II

    2 weeks ago

    Washington, Washington, D.C., United States NuAxis Innovations Full time

    Job Summary:We are seeking a skilled Help Desk Specialist II to provide technical support to our customers. The ideal candidate will possess expertise in multiple complex work assignments and be able to apply originality and innovation in determining how to accomplish tasks. The Help Desk Specialist II must meet contract Service Level Agreements (SLAs) for...

  • Technical Support Specialist II

    2 weeks ago

    Washington, Washington, D.C., United States The MIL Corporation Full time

    Job Title: Technical Support Specialist IIThe MIL Corporation is seeking a highly skilled Technical Support Specialist II to join our team in Washington, DC. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our Federal Government client.Key Responsibilities:Provide Tier II technical support for all...

  • Customer Service Representative II

    3 days ago

    Washington, Washington, D.C., United States The Excalibur Group Full time

    Job DescriptionThe Excalibur Group is seeking a Customer Service Representative II to support a local contract in Washington, DC. The ideal candidate will have 2 years of experience in a government setting and a working knowledge of Microsoft Office software packages. Key responsibilities include receiving and responding to routine informational inquiries...

  • Customer Service Representative II

    3 days ago

    Washington, United States The Excalibur Group Full time

    The Excalibur Group is currently seeking a Customer Service Representative II to support a local contract in Washington, DC. This role involves receiving and responding to routine informational inquiries and service requests through various communication technologies. The ideal candidate will have 2 years of experience in a government setting and a working...

  • HR Specialist II

    4 weeks ago

    Washington, Washington, D.C., United States Watermark Risk Management International, LLC Full time

    Job Title: HR Specialist IIWatermark Risk Management International, LLC is seeking a highly skilled HR Specialist II to join our team. As a key member of our Human Resources department, you will play a critical role in ensuring the effective management of position risk and sensitivity levels within our organization.Job Summary:The HR Specialist II will...

  • Customer Service Representative II

    4 weeks ago

    Washington, United States The Excalibur Group Full time

    The Excalibur Group is seeking a Customer Service Representative II to support a local contract in Washington, DC. **Key Responsibilities**Respond to routine informational inquiries and service requests through various communication technologies.Escalate and resolve more complex inquiries on a broader scope of topics.Requirements2 years of experience in a...