Customer Service Representative

2 weeks ago


Fort Washington, Pennsylvania, United States Aon Full time
Job Title: Customer Service Specialist II

Aon is seeking a highly skilled Customer Service Specialist II to join our team in Fort Washington, PA. As a key member of our Aon Affinity Healthcare Model Office, you will play a critical role in delivering exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide timely and effective customer service support via call center lines, ensuring high-quality interactions and meeting process and quality standards.
  • Process claims, work with brokers, and manage policy endorsements, certificates, binders, payments, cancellations, and other necessary tasks to ensure seamless client experiences.
  • Collaborate with offshore resources to monitor and address customer inquiries and issues.
  • Develop and maintain strong relationships with customers, brokers, insurance carriers, and internal stakeholders to provide accurate information about coverage.
Requirements:
  • 3+ years of customer service experience in the insurance or financial services industry.
  • Professional and courteous telephone skills, with the ability to multi-task and handle multiple priorities.
  • Self-starter with attention to detail and quality, demonstrating skills and abilities to be goal-oriented and solve complex issues.
  • Excellent written communication skills for customer correspondence, with the ability to handle details and key follow-up capabilities.
  • Experience working with Microsoft Office Suite (Word, Excel) and reporting tools, with analytical experience reviewing and analyzing report data.
  • Strong communication, organizational, and interpersonal skills, with the ability to work independently and as a team member.
Education:
  • High School Diploma or GED required.
  • P&C license preferred, or to be obtained within 6 months of hire.
  • Experience with AS400 or Wintam (Applied) preferred.
What We Offer:

Aon is committed to providing a comprehensive benefits package, including a 401(k) savings plan with employer contributions, an employee stock purchase plan, and consideration for long-term incentive awards. We also offer medical, dental, and vision insurance, various types of leaves of absence, paid time off, and a range of other benefits to support your wellbeing and work/life balance.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. We are proud to be an equal opportunity workplace and welcome applications from all.



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