Customer Service Representative
2 weeks ago
Aon is seeking a highly skilled Customer Service Specialist II to join our team in Fort Washington, PA. As a key member of our Aon Affinity Healthcare Model Office, you will play a critical role in delivering exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective customer service support via call center lines, meeting process and quality standards.
- Process claims, work with brokers, policy endorsements, certificates, binders, payments, cancellations, and other necessary tasks as needed.
- Monitor and work with offshore resources to ensure seamless customer service.
- Interact with customers, brokers, insurance carriers, and internal sources to provide information about coverage.
- 3+ years of customer service experience in the insurance or financial services industry.
- Professional and courteous telephone skills.
- Self-starter with attention to detail and quality.
- Ability to multi-task and handle multiple priorities.
- Demonstrated skills and abilities to be goal-oriented and solve complex issues.
- Possess excellent written communication skills for customer correspondence.
- Demonstrated ability in handling details and key follow-up capability.
- Experience working with Microsoft Office Suite (Word, Excel).
- Reporting tools experience-analytical experience; reviewing and analyzing report data.
- Strong communication, organizational, and interpersonal skills.
- Ability to work independently and as a team member.
Aon provides a comprehensive benefits package, including a 401(k) savings plan with employer contributions, an employee stock purchase plan, consideration for long-term incentive awards, medical, dental, and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability, and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance, and supplemental life and AD&D insurance.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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