Service Coordinator
1 week ago
Coordinates winter groups, bus tours, weddings, and special events that include overnight lodging. Some weekend shifts required.
- Contacts group leaders and provides them with information regarding their reservations, security deposits, rooming lists, special needs, and final billing.
- Processes group information into computer system. Creates documents, such as itineraries, and rooming list.
- Answers calls from group leaders and guests to respond to any questions and book reservations for group room blocks.
- Assists in group check-in/check-out. Greets groups, handles all problems/situations that may arise.
- Manages rooms to ensure group satisfaction and maximize margin.
- Provides awareness to departments on group events assigned. Coordinates interdepartmental group arrangements or group impact on a particular department. Coordinates special group needs with outside vendors.
- Receives calls qualifying for potential group business and directs those to the appropriate sales staff.
- Assists in planning operational systems to aid in efficiency and enhance guest service.
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