Service Coordinator

3 months ago


Jeffersonville, United States Smugglers' Notch Full time

Coordinates winter groups, bus tours, weddings, and special events that include overnight lodging. Some weekend shifts required.

  • Contacts group leaders and provides them with information regarding their reservations, security deposits, rooming lists, special needs, and final billing.
  • Processes group information into computer system. Creates documents, such as itineraries, and rooming list.
  • Answers calls from group leaders and guests to respond to any questions and book reservations for group room blocks.
  • Assists in group check-in/check-out. Greets groups, handles all problems/situations that may arise.
  • Manages rooms to ensure group satisfaction and maximize margin.
  • Provides awareness to departments on group events assigned. Coordinates interdepartmental group arrangements or group impact on a particular department. Coordinates special group needs with outside vendors.
  • Receives calls qualifying for potential group business and directs those to the appropriate sales staff.
  • Assists in planning operational systems to aid in efficiency and enhance guest service.

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