Medical Staff Services Coordinator
4 weeks ago
The Medical Staff Services Coordinator role at CVS Health is a dynamic opportunity to make a meaningful impact in the healthcare industry. As a key member of our team, you will be responsible for coordinating patient care related to scheduling, organizing, and managing aspects of the patient's healthcare treatment and maintenance.
Key Responsibilities:
- Schedule tests per written workflows within Scheduler app via telephone or electronically and document accordingly.
- Demonstrate proficiency managing email in an Outlook account, and using remote communication software such as Skype Microsoft Teams and WebEx.
- Adhere to care management, privacy and confidentiality, and quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures.
- Cross-train to other areas of the retail health management/Gaps in care, as appropriate.
- Orientation and training of staff as assigned.
Requirements:
- Minimum of 3-5 years of healthcare, customer service, patient relations and/or hospitality concierge experience required.
- Naturally passionate about engaging and connecting members telephonically and communicating their health plan identified gaps with the ultimate goal of improving their healthcare outcomes.
- Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; Proficiency in Microsoft Office applications, including Outlook, Word and Excel.
- Self-starter and able to successfully work with minimal supervision.
- Understanding of health insurance, including local providers, general plan types and terminology.
We Offer:
- A full range of medical, dental, and vision benefits.
- Eligibility to enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan.
- A fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
- Numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
About CVS Health:
At CVS Health, we put our heart into caring for our colleagues and our communities. As a leading healthcare provider, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose guides our commitment to deliver care that is personal, convenient, and affordable. Join us in our mission to make a meaningful difference in the lives of those we serve.
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