Maintenance Guest Experience Coordinator

4 days ago


Jeffersonville, Vermont, United States Smugglers' Notch Full time

Maintenance Guest Experience Coordinator Role Summary

At Smugglers' Notch, we are seeking a skilled Maintenance Guest Experience Coordinator to join our team. This role is responsible for responding to maintenance issues reported by guests, owners, and other departments by coordinating with the appropriate facilities personnel/management and/or outside vendors to find a resolution.

Key Responsibilities:

  • Respond to maintenance issues and coordinate with facilities personnel/management and/or outside vendors to resolve the issue.
  • Follow up to ensure the issue was taken care of in a timely and satisfactory manner.
  • Assist with coordinating any follow-up maintenance that may be required.
  • Maintain daily logs of information pertaining to work performed, hours worked, parts, and materials used for each service order.
  • Assist with posting completed service orders and perform backup duties to the Inventory Controller position.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Basic knowledge of maintenance procedures and protocols.


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