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Customer Experience Coordinator HQ- New York
2 months ago
**Customer Experience Coordinator**
at Aim Leon Dore HQ- New York Aim Leon Dore is looking for a Customer Experience Coordinator to join our team in Queens, New York, reporting directly to the Customer Experience Manager. This position will be responsible for day-to-day communications with all customers, providing an elevated customer experience, acting as a brand representative, and striving to meet and exceed all personal and team goals.
**Duties and Responsibilities**
* Answer customer outreach regarding product, order process, shipping, delivery, etc.
* Assist with handling opening of UPS claims and chargeback responses
* Represent the brand appropriately using ALD brand voice in all correspondence
* Effective utilization of Zendesk, fulfillment system and all other systems, as necessary
* Drive customer satisfaction by exemplifying in-depth knowledge of product and maintaining a solution-orientated mindset
* Maintain an open/ongoing communication and positive, professional relationships with management, peers, and all cross-functional team members
* Support company initiatives in relation to product launches and client service
* Resolve any issues from start to finish in a timely manner
* Continuously build knowledge of company history, heritage, product, and the brand DNA.
* Strive to meet and exceed personal, and team goals and individual KPIs
* Collaborate in compiling information critical to continuously improving upon the customer experience
**Qualifications**
* 2-3 years customer service or retail experience in a fast growth environment, specialty customer experience preferred
* Prior ALD brand awareness and knowledge, preferred
* Proficient in Microsoft Suite and computer literacy
* Experience with Zendesk or other ticketing platforms, Shopify.
* Experience working with Enterprise Resource Planning (ERP) system a plus.
* Ability to thrive in a high-volume, rapidly changing environment, with the ability to multitask and prioritize effectively
* Exceptional interpersonal skills and ability to communicate effectively, both written and verbal
* Must be organized, accountable, and illustrate keen attention to detail
* Motivated self-starter with the ability to work both independently and collaboratively
* Proven ability to execute exceptional customer service standards across support channels
Created in 2014, Aim Leon Dore is a lifestyle, sport and ready-to-wear brand based out of Queens, New York. With a strong focus on simple yet powerful design, we are driven to create timeless work by portraying an aesthetic that is uniquely our own
