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Junior Customer Relations Associate

2 months ago

St Louis, Missouri, United States Blue Horizons Development Full time


Are you eager to launch your career in a vibrant and encouraging atmosphere? Blue Horizons Development, a prominent firm dedicated to excellence in promotional and customer service, is expanding its team. We are in search of a driven, entry-level Customer Engagement Specialist to become a part of our organization.

This position presents an excellent opportunity for recent graduates and individuals keen to embark on a career in customer service and sales.


Key Responsibilities:

Team Collaboration:
Assist in creating and executing initiatives aimed at enhancing team performance and achieving departmental and organizational objectives.

Operational Support:
Aid the customer service and sales teams in meeting operational targets and goals.

Staff Training:
Recruit, train, and guide new and less experienced customer service and sales personnel, ensuring ongoing development.

Quality Control:
Assess and review work to guarantee adherence to quality standards and timely completion.

Customer Issue Resolution:
Investigate and address escalated customer service issues to maintain high levels of customer satisfaction.

Process Enhancement:
Develop and sustain processes and programs aimed at improving the overall customer service experience.

Supportive Team Culture:
Promote a positive and collaborative team environment, providing assistance and encouragement to colleagues.

What We Provide:

Extensive Training:
Receive comprehensive training designed to cultivate your management skills and prepare you for career advancement.

Career Growth:
Clear pathways for advancement into management roles based on performance.

Competitive Salary:
Attractive compensation package with performance-related incentives.

Dynamic Work Environment:
A lively, supportive workplace that fosters professional growth and development.

Full-Time Opportunity:
Immediate hiring with prospects for long-term career development.

Job Requirements:
Experience: 1 to 3 years in customer service.

Team Development:
Capability to cross-train and enhance team members for optimal performance.

Account Management:
Experience in account management with a focus on customer satisfaction and loyalty.

Communication Proficiency:
Excellent verbal and written communication abilities.

Multitasking Skills:
Proven ability to manage multiple tasks, work under pressure, and treat others with respect.

Problem-Solving Abilities:
Strong problem-solving skills, with the capacity to identify and resolve issues effectively.

Organizational Skills:
Strong prioritization and planning skills, ensuring timely task completion.

Conflict Management:
Focus on conflict resolution and active listening to address customer concerns.

Teamwork:
Ability to work effectively both independently and collaboratively within a team.

Flexibility:
Ability to adapt to frequent changes in the work environment and manage change effectively.