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Senior Account Manager Commercial Landscape Maintenance

4 months ago

Boston, United States JK Consultants Full time

Are you a highly motivated and experienced Landscape Account Manager seeking to join a reputable commercial maintenance landscape company with a high vertical career path? We are looking for an ideal candidate to manage client interactions, expectations, and long-term planning for high-level value-added services. Responsible for client retention, annual increases, and enhancement penetration. Optimize beautiful landscapes for commercial customers while achieving aggressive goals for landscape maintenance and snow management renewals as well as enhancements. Meet or exceed sales goals by optimizing the current scope with additional services in landscape maintenance, enhancements, and snow management. Regular site visits and develop meaningful client relationships with responsiveness to improve the customer experience and instill confidence in your expertise ensuring long-term commitment, retention as well as increased sales and referrals. Contribute your expertise to analyze customer needs, prepare accurate estimates, and seamless transition to field operations with continued involvement to ensure customer satisfaction. Ensure production has consistent delivery of services according to contract, on time, profitably, according to high standards, and customer satisfaction with hands-on management. Demonstrate proficient knowledge and applied practical experience of landscape maintenance, enhancements, and snow management with the ability to roll up sleeves and demonstrate when necessary. Manage financial aspects including budget, schedules, change orders, cost controls, and billing, always alerting your team and management to variances. Manage each account with technology, analysis, KPIs, and meaningful reports to improve profit. Analyze and stay ahead of the industry and competitors. Continuously optimize your performance and your production team’s performance to be high-morale, results-oriented, maximizing contribution, and achieving excellence in account management, business development, profitability, customer relations, and production. Respond professionally to all customer complaints, safety incidents, property damage, and natural disasters. Experience At least five (5) years of successful experience in account management for commercial landscape maintenance, enhancements, and snow management with a track record for renewals, increased scope, managing production, and expertise. A minimum of a four-year degree in landscape or related field is preferred. If you are a highly motivated individual with a passion for landscape maintenance enhancement management, we encourage you to apply for this exciting opportunity.

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