Customer Success
2 months ago
Customer Success
**Location of Work** Parsippany, NJ
**Employment Type** Full Time Employee
**Job Description**
**Our mission**
At Corza Medical, our mission is to champion surgical providers with remarkable service and exceptional products that save time, money, and effort. We are a passionate team guided by our core belief that you should never have to choose between performance, value, and a quality customer experience. We are here to support you every step of the way.
**Our brand promise**
We deliver a collaborative experience by working directly with the surgical community to ensure you get the exact surgical tools you need at the right time and the right price.
+ **Remarkable service:** A seamless, personal process designed around you and your needs.
+ **Trusted performance:** Our product family is the result of years of experience championing surgeons and listening to their expertise.
+ **Outstanding value:** No matter the surgical specialty, we deliver quality products for all markets.
**Our people promise**
Excellence is our Specialty and what makes us successful is our people. We are committed to fostering a positive, empowering and growth-oriented environment where all team members are encouraged to share their opinions and ideas. That means you will work alongside an accomplished and highly collaborative team that inspires commitment to our goal in attaining excellence in everything they do.
**Job Purpose Summary**
+ We are seeking a Customer Service Representative with an engaging and generous spirit who excels in a dynamic, growth-oriented environment to join our team. You will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
**What you will do**
+ Respond to a heavy volume of customer phone calls, e-mails and faxes related to order inquiries.
+ Responsibilities include expediting orders, tracking shipments, investigating shipping problems and coordinating resolution of any issue that may negatively affect customer satisfaction.
+ Create customer order requests in appropriate databases to support accurate processing of domestic and international customer orders, pricing, and invoicing.
+ Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to system entry.
+ Communicate and interface with customers, freight forwarders, agents, vendors, sales, supply chain and internal team.
+ Comply with all company, departmental and applicable quality system requirements, procedures, and policies.
+ Manage short supply situations, backorders and manual allocations as required.
+ Input and manage orders for exception products requiring special handling. Compose accurate, prompt, and appropriate replies to all customer contacts.
+ Ensure that all potentially serious incidents are raised to the appropriate level of management.
+ Timely and accurate processing and invoicing of domestic and/or international orders.
+ Support promotional sales campaigns and product launches.
+ Resolve service inquiries to the satisfaction of the customer within established company guidelines.
+ Handle all customer inquiries and concerns according to FDA/ISO/cMDR and other regulations governing medical devices and HIPPA regulations.
+ Participate in other projects as required.
+ Backup/ team coverage of other functions.
+ Other projects and duties as assigned by to other departments.
**What you will need**
+ Minimum 1 year experience using an ERP system preferred.
+ High School Diploma or GED required; Associates Degree preferred.
+ Excellent oral and written communication skills.
+ Detail oriented individual who is able to prioritize work to ensure proper workflow.
+ Excellent interpersonal skills and service orientation.
+ Ability to multi-task.
**What we value**
+ **Customer First** - We deliver extraordinary experiences.
+ **Accountability** - We do what we say.
+ **Integrity** - We do what is right.
+ **Inspired** - We love what we do.
+ **One Global Team** -We before me, always.
Join us today and **Excel@Corza**
**_Corza Medical offers a competitive benefits package including medical, 401K, vacation and sick time, paternal leave and other benefits._**
**_Corza Medical is an equal opportunity employer. Corza Medical evaluates qualified applicants without regard to race, color, marital status, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, veteran status or other protected characteristics._**
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