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Customer Success Manager

2 months ago

Parsippany, United States Leap Brands Full time

Commission and Bonus Eligible - Upon Request

Responsibilities include:

Being the primary point of contact throughout the customer lifecycle, developing

relationships with key decision makers and maintaining a focus on driving business value

from onboarding through renewal.

Utilize SalesForce CRM to keep track of key account data, opportunities, logging calls

and relevant notes.

Lead customer training sessions as part of onboarding and ongoing product adoption.

Act as a communications liaison between service, sales and clients.

Promote customer satisfaction and loyalty by demonstrating an understanding of their

business needs and helping them achieve their objectives using our products and

services.

Provide clients with information and assistance regarding product updates and new

features.

Continuously Demonstrate And Communicate Preferred Business Systems Core Values.

Qualifications:

Effective communications skills via phone, email, and in-person

Experience In a B2B Company Environment Is a Plus

Exceptional ability to communicate and foster positive business relationships

Passion for learning new technology

Valid drivers license and the ability to travel regularly to customer locations throughout

New Jersey.

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