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Customer Service Representative
4 days ago
Parsippany, NJ
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Direct Hire
Monday to Friday (Standard hours between 9AM to 6PM)
$24 - $27/Hour, depending on experience
Customer Service Representative
Description:
Responsible for providing exceptional customer support by managing inquiries, resolving issues, and ensuring customer satisfaction. You will be a key point of contact for customers and will work closely with various departments to deliver high-quality service.
Responsibilities: Handle inbound customer inquiries via phone, email, and chat.
Resolve customer issues and complaints in a timely and professional manner.
Provide product and service information to customers.
Process orders, returns, and exchanges.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure customer needs are met.
Assist in developing and implementing customer service policies and procedures.
Collaborate with team members to integrate and optimize the Label Traxx system, ensuring smooth transition and efficient operation within the organization.
Qualifications: High School Diploma or equivalent; some college preferred.
1-2 years of customer service experience, preferably in a similar industry
Must be tech savvy, proficient in MS Office, databases systems, and Customer Service Software.
Label Traxx experience preferred.
Excellent communication and interpersonal skills.
Proficient in MS Office and customer service software.
Ability to multitask and manage time effectively.
Strong problem-solving skills and attention to detail
Team player with a positive attitude
#m1
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