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Contact Center Agent 6pm-10:30pm
3 months ago
Overview:
RESPONSIBILITIES: 1. Receive service calls from customers and identify location of customer. Gather information from the customer related to the reason for the call.
Responsibilities:
RESPONSIBILITIES: 1. Receive service calls from customers and identify location of customer. Gather information from the customer related to the reason for the call. 2. Determine the priority of the service request and set customer expectations. 3. Enter appropriate information into the system and send call to appropriate dispatch center to dispatch a technician. 4. On weekends and during non-business hours dispatch on-call technicians. 5. Determine if equipment is under warranty. If not set customer expectations. 6. Monitor status of Priority 1 work orders to be certain they are being handled in a timely fashion. 7. Handle other types of inbound calls and follows defined procedures to satisfy the customer in a timely manner. 8. Other duties as assigned by the supervisor. 9. Must always demonstrate and maintain a high level of professionalism for internal and external customers REQUIREMENTS: High School Diploma Required 1+ years of customer service experience Excellent telephone and communications skills Ability to work in and handle high call volume environment Good customer service skills and willing to work flexible hours Basic PC skill required, including experience in Microsoft Word and Excel Ability to work in a team environment and desire for continuous learning through cross-training Ability to follow procedures Ability to type a minimum of 40wpm
