Access Center Representative
3 weeks ago
We are seeking a highly skilled Access Center Representative to join our team at Inspira Health Network. As a key member of our access center, you will serve as the initial point of contact for patients, hospital personnel, and physician offices, providing information and assistance with physician referrals, product lines, seminar programs, and patient scheduling.
Key Responsibilities- Answer telephone calls promptly and schedule appointments/events/classes in a polite and professional manner.
- Obtain and enter accurate demographic information.
- Schedule appointments correctly, reviewing appointment date, time, location, and provider name with the caller.
- Makes calls to reschedule appointments when necessary.
- Informs the caller of items to bring to the appointment, including insurance cards, medications, office visit fees, and verification of income, if applicable.
- Reminds the caller to arrive before the scheduled appointment.
- Demonstrates the ability to adapt to varied age-specific populations, although this position has no responsibility for treatment or care of patients.
- Answers questions and offers other information, as requested, to provide patient-focused service and a positive experience.
- Direct calls to other departments as needed.
- Use sound judgment in handling calls, especially with upset patients.
- Escalate calls to physicians/practice managers/triage nurses when necessary.
- High School Diploma or GED required.
- Experience: Min 1-2 years Call Center, medical office, or similar customer service experience.
- Medical scheduling experience a plus.
- Bi-lingual Spanish a plus.
- Computer knowledge a must.
At Inspira Health Network, we are committed to providing exceptional patient care and service. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills and career.
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