Customer Service Representative

4 weeks ago


Bridgeton, Missouri, United States Hussmann Full time

Job Summary

The Contact Center Agent is a key role at Hussmann, responsible for providing exceptional customer service and support to our clients. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Utilize Hussmann's applications and resources to determine customer requirements and provide solutions.
  • Work collaboratively with internal teams to ensure seamless customer service and support.
  • Monitor and dispatch service calls to technicians as needed.

Requirements

  • 0-1 year of customer engagement experience.
  • High school diploma or equivalent required.
  • Ability to work third shift from 10:00pm-6:30am, with days off on Thursday and Friday.

What We Offer

Hussmann offers a comprehensive benefits package, including health, dental, and vision insurance, 401k with company matching contribution, and tuition reimbursement program. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer.



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