Customer Service Representative
2 weeks ago
Job Summary
The Contact Center Agent is a key role at Hussmann, responsible for providing exceptional customer service and support to our clients. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Handle inbound calls from customers or technicians, utilizing basic applications and resources to determine customer requirements and resolution.
- Resolve internal and external customer issues via calls or email, providing timely and effective solutions.
- Enter vital details related to service calls into the appropriate application, determining the priority of the service call and setting customer expectations.
- Handle follow-up and escalation of service calls when applicable.
- Monitor and dispatch service calls to technicians using the on-call application, escalating when necessary.
Qualifications
- 0-1 year of customer engagement experience.
- High school or GED.
- Ability to work a third-shift schedule from 10:00pm-6:30am, with days off on Thursday and Friday.
What We Offer
Hussmann offers a comprehensive benefits package, including health, dental, and vision insurance, 401k with company matching contribution, and tuition reimbursement program. We also offer a competitive salary range of $12.27-$23.59, with opportunities for discretionary bonuses and incentives.
About Hussmann
Hussmann is a subsidiary of Panasonic USA, providing display merchandisers, refrigeration systems, installation, and services to food retailers around the world. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
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